• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. N

    Coldfusion 9 installation on Plesk 9.2.2 (Linux)

    Hello, According to Parallels Plesk Panel (PP) documentation on ColdFusion installation, the version 9 is not supported. Parallels Plesk Panel supports Adobe ColdFusion versions 6,7, and 8. Thus it looks like the version 9 is not recommended for installation. Please, see the following...
  2. N

    Publishing help.

    Hello, Please, check the publishing settings. 1. Domain should be properly resolved in DNS (please, check it with the nslookup utility) 2. On the page where publishing parameters should be specified Host: ftp://domain.com Web site URL: http://domain.com Working directory: /httpdocs...
  3. N

    Cannot upload large images onto "Image Gallery"

    Hello, If the problem is caused by PHP extension Suhosin you may see the following error in log file /var/log/user.log on the publishing server: Oct 6 6:44:56 hostname suhosin[11620]: ALERT - configured request variable value length limit exceeded - dropped variable 'request' (attacker...
  4. N

    Photo Gallery Error

    Hello, Please, clarify if you are getting any error/warning message. Just in case you are getting the message "Error! Operation has not been completed", please, check the following article: http://kb.odin.com/en/5503 Thank you
  5. N

    Cannot restore backup file in plesk

    Hello, Parallels Plesk Panel Backup/Restore functionality was redesigned in Plesk 9 version. Prior restoration data with use of an old backup file it is necessary to convert the backup file to the new format with the help of the follwoing utility: "%plesk_bin%\pre9-backup-convert.exe"...
  6. N

    Mail accounts errors - account exist or not in server?

    Hello, Please, log into the Parallels Plesk Panel (PP) database, and check if the mail name exists in it: # mysql -uadmin -p`cat /etc/psa/.psa.shadow` mysql> select m.mail_name,d.name as domain_name from mail m,domains d where m.dom_id=d.id and m.mail_name like 'test' and d.name like...
  7. N

    memory alloc error upgrading from 8.3.0 to 9.2.2

    Hello, The error message means lack of memory. Please, check the resources on the server: # cat /proc/user_beancounters (just in case you have Parallels Plesk Panel (PP) installed in the container) Please, check the follwoing article for more information: http://kb.swsoft.com/en/1354...
  8. N

    error

    Hello, The problem is caused by incorrect permissions to directory /tmp. Thus, MySQL is not able to properly create its temporary files for InnoDB engine on start. Here are correct permissions: ~# ls -ld /tmp/ drwxrwxrwt 4 root root 36864 Aug 8 08:41 /tmp/ ~# Correct the...
  9. N

    Migrate from 8.6

    Hello, Make sure that you set the root credentials of the source server at the following step of the migration: Home > Migration Manager > Start New Migration > Transfer data from another server option > login and password of Administrator/power user of the source server It looks like...
  10. N

    Horde: Login failed

    Hello, First of all examine psa-horde.log and Apache log for errors. If you see "Segmentation fault" errors in Apache log and have more than 250 domains, check the article http://kb.odin.com/en/260 This problem may occur if the domain's web content is hosted on another server and the MX...
  11. N

    FTP passwords

    Hello, The FTP passwords can be found in Parallels Plesk Panel (PP) database with the help of the following queries: 1) Find the FTP login account id: mysql> select login,account_id from sys_users where login like '%testftp%'; +---------+------------+ | login | account_id |...
  12. N

    FTP logfiles

    Hello Burn, Please, check if FTP logging is enabled for the ftp site in IIS: IIS > Right click on FTP site > Properties > FTP site > Enable logging Then please check the logging directory: IIS > Right click on FTP site > Properties > FTP site > Properties > Log file directory...
  13. N

    500 - Internal Server Error

    Hello, Make sure that Plesk 'httpsd' service is running in the container: # ps -ax | grep httpsd To see the detailed error report you need to enable the following options in /usr/local/psa/admin/conf/php.ini and restart Plesk panel: display_errors = On log_errors = On Then log...
  14. N

    How to create error doc: 503 Service Unavailable

    Hello Ulrik, It looks like there is a permission issue here. Please, use utility "vhostmng" to reset permissions. Here is the command: # /usr/local/psa/admin/sbin/vhostmng --install-vhost --vhost-name=<domain name> --user-name=<username> --set-content-permissions Where <domain name> is...
  15. N

    File Manager Error

    Hello Michael, It looks like there is a permissions issue here. Please. use utility "vhostmng" to reset permissions. Here is the command: # /usr/local/psa/admin/sbin/vhostmng --install-vhost --vhost-name=<domain name> --user-name=<username> --set-content-permissions Where <domain name>...
  16. N

    service: command not found

    Hello, Please, check if there is Ubuntu installed at the server. There is no "service" utility at the early Ubuntu versions. That is why you get such response from the server: service: command not found In this case the spamassassign can be restarted with the following command: #...
  17. N

    Going to upgrade from 8.1 to 8.6

    Hello, You can upgrade Plesk in either of the following ways: * Using the friendly interface of your Plesk control panel. You log in to your Plesk control panel as administrator, go to the Server > Updater section of the control panel, choose the product version and the components to...
  18. N

    Nginx and plesk 8.6

    Hello, I have searched at the documentation for Parallels Plesk Panel (PP), but did not find any information about nginx setup and configuration. Searching the web I have found the follwoing article where this theme is discussed. Please, check...
  19. N

    Migration from plesk 9.22 to plesk 8.6

    Hello, As the migration manager is executed at the destination server, and domains and other data is migrated from Parallels Plesk Panel (PP) 9.2.2, the migration can not be performed to PP 8.6 server. The reason is the fact that it is not possible to migrate to lower version from the higher...
  20. N

    safari 4

    Hello George, Actually, it does not look like there is some incompatibility of published sites and Safari browser. We would advise you to navigate the site using any other browser from the same machine to verify that it is possible to access the site. The problem can be caused by the...
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