• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. R

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi Eugene, Thanks for your thorough investigative work! I have made the changes to the file. I'm currently away at the moment, so I'll ask my colleague to put through a test transaction and I'll let you know what happens! No unicorns or rainbows have appeared yet!! ;-) Ross
  2. R

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi Eugene, That's very strange! I can only think of a couple of reasons why this could be the case: 1) The test transaction, for whatever reason, will go through where as a live one will not (I will try and test this). 2) It could be a bug in connection with the specific details I'm...
  3. R

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi EugeneL, We have a Web-site Payments Pro account, but we definitely using the 'PayFlow Pro' solution (We go to Profile -> Request API Credentials -> Set up Payflow Pro API access) and have generated the relevant username, password, vendor and partner info. So in answer to your specific...
  4. R

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi Eugene, Just wondering if there is any update on this? PPMTS has said you can contact them on ppmts@paypal.com if you need further information regarding their API.
  5. R

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    Hi Eugene, Thanks for getting back to me. I've PM'ed you details of our PayPal sandbox account. Did you need the details/credentials for our Panel too?
  6. R

    CBM not passing correct info to PayPal gateway - Confirmed by PP Merchant Support

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel w/CBM, v10.3.1, CentOS, 64-Bit We are trying to use Customer & Business Manager along with the PayPal PayFlowPro gateway. However, when a transaction is processed, the transaction is declined and the following error is...
  7. R

    CBM Bug - Deleting a customer, panel still 'remembers' domain

    Morning Eugene, Thank you very much for the quick reply. As long as we have a manual workaround, that will do us fine for now. I'll give these instructions a go later today and see if that makes Plesk 'forget' the domains. Thanks again for your help & guidance - it's appreciated. Ross
  8. R

    CBM Bug - Deleting a customer, panel still 'remembers' domain

    EugeneL Do you know if this issue has been resolved yet? Further, do you know how we can delete the existing 'remembered' domains manually? This is causing us some real problems.
  9. R

    CBM Bug - Deleting a customer, panel still 'remembers' domain

    That's good news. Thank you. If you need any further information, please feel free to contact me. Ross
  10. R

    CBM Bug - Deleting a customer, panel still 'remembers' domain

    Hello, This appears to be quite a serious problem. If a customer attempts to signup registering a new domain name with hosting, if their payment fails (credit card rejected for whatever reason), the customer is not able to re-signup as the panel "remembers" the domain and says it is already...
  11. R

    Changed server name. How to update CBM links in panel?

    Hi Edward, Just to let you know, I did as you suggested and searched for the old server name in the psa database. I changed these references and now the links work correctly. Thanks for your help! Ross
  12. R

    Changed server name. How to update CBM links in panel?

    Hi Edward, I hadn't tried that. I've just given it ago, but sadly, the CBM links in the panel are still pointing to the old server name.
  13. R

    Changed server name. How to update CBM links in panel?

    Thanks Edward. This is what we've already done, but the CBM aspect of Plesk hasn't picked up on the change. The rest of the panel (and server) has. There must be some file or DB entry somewhere for CBM that does not get updated.
  14. R

    Changed server name. How to update CBM links in panel?

    Hello, We changed our server name (server1.OLDdomain.com to server1.NEWdomain.com). We have updated the server name in Settings -> Server Settings. However, all of the CMB links in the panel still point to the older server name. For example, hovering over Tools & Utilities in the panel...
  15. R

    CBM Bug - Deleting a customer, panel still 'remembers' domain

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel w/CBM, CentOS, 64-Bit Hello, While testing CBM, I signed up as a customer and 'purchased' tdsfg44ldcb.com. I didn't complete the payment, so the customer remained 'pending'. I went to 'Customers' and removed the...
  16. R

    Bug? Customer & Business Manager billing problems - PayPal and credit not applying

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Parallels Plesk Panel w/CBM, CentOS, 64-Bit Hello, We've just set up the customer & business manager billing solution as part of Plesk 10. We have setup PayPal as our primary payment gateway. We just did a live test, which involved a...
  17. R

    Slow web-site response - resource limits?

    Thank you for your reply. Yes we have vbulletin forums that, whilst not plain html, still load instantly (like you were browsing them on localhost). They are installed on another domain on the same box. It is a Joomla based CMS we are using, and clearly there is a bottleneck somewhere, but I...
  18. R

    Slow web-site response - resource limits?

    Good afternoon, We run a large web-site with a complex CMS on our Plesk 9.2 Fedora 5 server. We have recently upgraded the server because of the database requirements of our web-site. The server has the following specs: HP DL180 2x Quad Core Xeon L5410 8GB DDR2 RAM 4x 300GB SAS HD HW...
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