• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. R

    How so you see all template options when editing an existing site?

    We've switched over from Sitebuilder 4.5 to Web Presence Builder and are having some issues. We're using it within cPanel. One of the known issues is that web designs don't always convert neatly, so many of these sites will need to pick new templates. I cannot see how in the application you can...
  2. R

    Blue Links on Menu on Only One Page

    Thanks. That's actually what I recommended they do yesterday. I'm hoping that will fix it and it won't crop up again.
  3. R

    Blue Links on Menu on Only One Page

    We have a customer that has created a Web site using the template av-198. The links on the menu are white as they are supposed to be according to the template when in edit mode. But, when published, one one page only the menu links are blue. Here is a link to the page that is having the problem...
  4. R

    Red Screen in Sitebuilder when Dragging Module

    Still Waiting I haven't heard anything. I tried entering a support ticket with this same information, and that was not possible. In the form it asks for a product version. I entered what is on our admin screen - 4.5.0 Hotfix-20090605. It said that was incorrect. I tried 4.5.0, and 4.5, and...
  5. R

    Uploading Png 24 Logo black background bug

    We've noticed the same thing recently with PNGs. Did you get an answer?
  6. R

    Red Screen in Sitebuilder when Dragging Module

    I am trying to determine whether the issue described here is fixed: http://kb.odin.com/en/6591 It is unclear on the page whether this has been fixed or not. There is a statement that the problem will be fixed in a future version, but then a Hotfix is also mentioned. It looks like we've...
  7. R

    Notifications for new Sitebuilder Customers

    I see a notification in Sitebuilder for trial customers, with some pre-loaded HTML code, that notifies someone about their trial account. Is there any way to have Sitebuilder send a message to a new user automatically when their account as been added? In other words, they are a new customer...
  8. R

    Upgrading from one plan to another

    Is there any way to upgrade a customer from one plan to another? We are getting ready to offer Sitebuilder to some customers, and want to have a starter site with a limited number of pages, and then a full site with as many as they can post. I cannot find a way to "upgrade" someone from the...
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