• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. A

    delete mailbox error

    Please run the following commands in command prompt: cd %plesk_bin% mchk.exe --domain --domain-name=domain.com This utility reconfigures MailEnable records in accordance with Plesk database.
  2. A

    Error when click on permisions in web directories

    please check this article: http://kb.swsoft.com/en/1846
  3. A

    can't fetch key and it does not take uploaded key

    please restart Plesk control panel and you will be able to upload/retrieve Plesk license in Plesk Control panel.
  4. A

    User Control Panel Credentials

    if you would like that domain user can login to Plesk go to domains->domain.com->domain administrator, mark "Allow domain administrator access", after that you will be able to login to Plesk under domain administrator.
  5. A

    Problems to remove a domain !!!

    Such problem may occurs if a domain has reference to custom dashboard presets that really does not exist. check it withthe following command in Plesk mysql database: mysql>select d.name,d.id, dp.param, dp.val, P.id from domains d, dom_param dp left join DashboardPreset P on P.id=dp.val where...
  6. A

    FTP issue

    please check the article below: http://kb.swsoft.com/en/1764 hope it will help you.
  7. A

    domain error

    try to perform the following commands in command line: cd %plesk_bin% websrvmng --remove-sites-cache Hope it will help you
  8. A

    Error message 401.3:

    I guess you have issue with mssql webadmin, please check that in IIS->web sites->sqladmin(default)->properties->directory security->authentication->tick on "enable anonymous user".
  9. A

    FTP - homedir inaccessible

    just for your information: http://kb.swsoft.com/en/549 and for the future.
  10. A

    Horde does not work after update to 8.2

    It looks like permissions issue, the most probably IUSRplesk_horde user does not have necessary permissions to temp directory. Please check it with Filemon utility.
  11. A

    Plesk reconfigurator crashes when changing IP

    There are no such option in reconfigurator to specify NIC. Also as far as I know Plesk does not support dual NICs (different IPs on different interfaces).
  12. A

    Updating/Upgrading Windows 8.1.0 -> 8.2 (how?)

    To update Plesk to 8.2 just download Network Installer for Plesk 8.2, you can use the following link for that: http://download1.swsoft.com/Plesk/Plesk8.2/Windows/8.2.0/plesk_8.2.0_build070705.17.exe and run it. But before upgrade please don't forget to do full Plesk backup (just in case)...
  13. A

    SmarterMail 4.X Enterprise

    as for the first question, Plesk 8.2 supports Smartermail 4.2 for now: http://download1.swsoft.com/Plesk/Plesk8.2/Windows/8.2.0/plesk_8.2.0_build070705.17.htm > How is the migration from Mailenable to Smartermail? Please check the following link...
  14. A

    php5isapi.dll' reported itself as unhealthy.

    clear C:\Program Files\SWsoft\Plesk\PrivateTemp folder form eaccelerator files. Also try to use this article: http://kb.swsoft.com/en/2151
  15. A

    Awstats stopped

    I advise you to update Plesk to 8.2, a lot of issues with statistic were fixed in this version. Please check it: http://kb.swsoft.com/en/1842
  16. A

    disable Plesk News

    Hello, Please try to disable Pelsk news in Plesk: Server->Interface management->interfase template ->preferences and disable newsfeeds there.
  17. A

    Plesk 8.2 and ports

    hello, It would be better to add port of FTP 20, 53 (domain service). Also it you would like to migrate Plesk check the article below to found out what ports need to be open for PMM: http://kb.swsoft.com/en/1432
  18. A

    uninstall a default language and replace to other one

    Hello, Unfortunately it's not possible to delete default language pack. But you will be able to change default language in Plesk: Server->Interface Management->choose language and click on "default".
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