Search results

Thank you for the update. That shouldn't cause any issues, but just to be on the safe side, please create a backup of the WP Toolkit database: Then, please try: You can then test to confirm if the instance is removed: If yes, please repeat the action for all instances returned by the...

Thank you for the update. That's a valid concern. However, based on the extension logic, you shouldn't be able to set up MFA on the client-side device if the time is not properly synchronized. If MFA is already set and unsyncing occurs afterward, the extension does reject codes. If you found a...

@trialotto , I double-checked the case with our team and it is in fact not possible to configure MFA on the user's device if the server time is not synchronized with the device. Keeping server time synced is very important for correct operation of Plesk server as a whole - logging, correct work...

Thanks. This is very likely caused due to a database inconsistency. Please try the following:

@MHC_1 can you please navigate to Tools & Settings > Session Idle Time and double-check if "Allow IP address changes during a single session" is enabled? If it isn't, please try enabling it for the sake of testing.

Hello, @Tiria . Could you please execute the following command: That should show the instance ID along with the plugin version. Then please try:

Hello, @Airborne3d . Please check this thread. It is still pretty accurate.

Thank you for the update, @W4ru . No, if the domain name in question in not under your control I can't think of anything that could be done on the receiving server's end for this particular issue.

In order to gather more details about the error, I can recommend running: Also, checking the /var/log/cron.log file for any relevant entries. I am afraid, cannot identify the issue by the provided errors only.

@trialotto , will do, first thing on Tuesday.

@trialotto , thank you for the input. It is forwarded to our team for further review. I believe in the scope of this bug report it is planned to rework the extension logic so it will automatically disable OCSP stapling and will not allow it to be enabled if the certificate does not have an OCSP...

Hello, everyone. Our team recently reviewed a similar issue and according to them The certificate is NOT trusted and OCSP status response is invalid indicate that the system cannot verify the validity of the certificate when connecting to the repository server, autoinstall.plesk.com/RUBY_1.5.0...

MFA is currently not supported for the Plesk mobile app as the same uses XML API to manage Plesk and adding MFA support requires significant changes in the business logic. At this point, there is no ongoing initiative for introducing MFA support for it. If that changes, I will follow up with...

To me it looks like the DNS of mail.comunidad.movistar.es is not properly configured. I would suggest checking the DNS records and ensuring it has calid MX records.

That looks like an issue with the http://mirrors.service.networklayer.com/centos/ repository. What I can suggest is to try disabling the repository in question. You can do that by renaming it under the /etc/yum.repos.d/ directory.

Thank you for the confirmation. I attempted to reproduce the issue, however, the server is attempting to properly deliver the email message to the remote server when mail service is disabled locally. The first entry is for local delivery the second with disabled mail service I do believe that...

@Ladylinux Thank you for expressing your concern. I forwarded it to the team in charge. According to the team, WebPros Cloud is an idea that was born out of partner feedback. Various Web Hosts and even some Registrars had stated the need for premium level infrastructure across geographies -...

There's no need to manually install Sogo, you can directly install the extension through the Plesk cli: After you run the command, please navigate to your Plesk panel > Extensions > Sogo and finish the setup through the GUI.

@William Finck , can you please double-check the setting server-wise and on subscription-level according to this article: https://support.plesk.com/hc/en-us/articles/12377479274007-How-to-configure-a-storage-period-for-statistics

Hello, @barisurun . Looks like InnoDB corruption to me. Please try applying the steps from the following article: https://support.plesk.com/hc/en-us/articles/12387817373207-How-to-fix-InnoDB-corruption-cases-for-the-MySQL-MariaDB-databases-on-Plesk-for-Windows