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Search results

  1. Martin Dias

    Issue Migration error

    1. Login to Plesk (Source Server) 2. Go to Domains>example.com>Hosting & DNS>DNS Settings 3. Correct/remove the incorrect DNS Record 4. Login to Plesk (Destination Server) 5. Under Plesk Migrator, click on "select subscriptions to migrate", select the affected domain/subscription and then...
  2. Martin Dias

    Resolved Access denied for user 'admin'@'localhost' after dist-upgrade

    Hi, How did you do the dist upgrade? In any case you can try: https://support.plesk.com/hc/en-us/articles/12377966359319-Unable-to-access-Plesk-GUI-Access-denied-for-user-admin-localhost-using-password-YES
  3. Martin Dias

    Resolved Missing restricted mode setting: blacklisting domains and spam handling

    Hi, It is a known issue that was reported under the ID PPPM-14686 for now as a workaround you can add to the panel.ini: [navigation] smb.mail.useNewEmailList = false
  4. Martin Dias

    Question Google Drive Backup - asks for Pro Plan

    > Premium features (require purchasing Backup to Cloud Pro, which unlocks these features for all supported cloud storages): > Ability to store scheduled subscription’s backups in a remote cloud storage. Meaning only for non server wide backups For part 2, you would need to use a different...
  5. Martin Dias

    Question Google Drive Backup - asks for Pro Plan

    As for the 1st part: https://www.plesk.com/extensions/google-drive-backup/ For the 2nd part, do you mean you don't want the compression? Or what do you mean? Compression can be set under Backup Settings
  6. Martin Dias

    Resolved WP Toolkit failed to copy file /wp-admin/.

    When you enable debug mode, do you get any additional information with the error? https://support.plesk.com/hc/en-us/articles/12377672365975-How-to-enable-disable-Plesk-debug-mode
  7. Martin Dias

    Issue nextcloud plugin error

    Hi, This seems to be a known bug under the ID EXTCERT-2588, this will be fixed in a future update of the extension. At the moment we cannot provide any ETA.
  8. Martin Dias

    Question Problems adding existing db on db-server to plesk

    https://support.plesk.com/hc/en-us/articles/12377456852759-How-to-register-an-existing-database-in-Plesk
  9. Martin Dias

    Question Delete a Scheduled Backup

    It's already disabled, as seen by the false at the start of the line. It does not run anymore, and it's just stored in the DB in case you/your customer wants to enable it again in future with same settings. If it bothers you seeing it in the list, you can remove it from the database: DELETE...
  10. Martin Dias

    Issue Sudden High mariadb / mysql memory usage

    As a start, try to check on this spikes what is running on MySQL with the MySQL process list https://support.plesk.com/hc/en-us/articles/12377745364375-How-to-troubleshoot-slow-performance-of-MySQL-MariaDB-on-a-Plesk-server That can give more details on what to check further
  11. Martin Dias

    Question Flask app on port 80

    You can add them under the Domain in Plesk, when you go to Hosting & DNS > Apache & nginx Settings under Additional nginx directives. In that same menu 1st disable the option "Proxy mode" if it is enabled
  12. Martin Dias

    Issue Cannot change PHP version of website

    Under Tools & Settings > PHP Settings, is there the 7.3.33 enabled? If not, enable it and then apply the change again to 8.3.13 on the domain. Other than this, I cannot remember other situations right now that could cause this without Cloudlinux or Litespeed
  13. Martin Dias

    Issue Unexpected token t in JSON at position 374

    Hi, Ubuntu 16 is already out of support since quite long (2021). Here, probably the best would be to migrate to an up-to-date OS and see if that still works even with the issues you're experiencing. https://support.plesk.com/hc/en-us/articles/12377889325719-Plesk-Migration-and-Transfer-Guide...
  14. Martin Dias

    Resolved Multi-Factor Authentication (MFA) - New Accounts tab - JS error showing blank page

    Hello, thank you for the report and steps to reproduce :) Bug reported under EXTPLESK-6144 W/A for now is to remove any users that do not have a subscription anymore. To find them: SELECT smb_users.contactName AS 'Leftover User', clients.pname AS 'Owner' FROM smb_users JOIN clients ON...
  15. Martin Dias

    Issue 502 Bad Gateway Ubunto Server Repair Plesk

    Hi, can you provide me the output for the following command? grep -Fri "/usr/local/" /etc/ld.so.conf.d/
  16. Martin Dias

    Issue DKIM email control not valid

    Please check if these topics on this matter that might help you, if not provide details on why not so we can check further: https://talk.plesk.com/threads/php-mail-is-not-signed-with-dkim.339658/...
  17. Martin Dias

    Question Is it safe to update MariaDB via Plesk Tool ?

    Backups are always recommended, in general it should work correctly but depends on also if you have some “strange”/less used customizations.
  18. Martin Dias

    Question System updates failed

    Its part of the Imunify 360 extension, so should stay if you have it installed.
  19. Martin Dias

    Question System updates failed

    This is probably due to temp issues with the repo or it being missing, check that you have: deb [arch=amd64] https://repo.imunify360.cloudlinux.com/imunify360/ubuntu/22.04/ in your repo list
  20. Martin Dias

    Resolved Login Error

    And the full error message with the stack trace? also 18.0.65 is out, try to update plesk, over ssh: plesk installer --select-release-latest --upgrade-installed-components
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