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Hi, I just upgraded the panel to 11.5.30 and I am getting this error message on panel homepage: New configuration files for the Apache web server were not created due to the errors in configuration templates: Template processing failed: file =...

Hi, can some please tell me how to check if a Plesk server 11.0.9 Update #55 supports byte ranges? I am having problems serving a podcast on one of our sites. On some research I found Apple specifications for serving audio files, they say the server must have byte-range support Thanks

Come on parallels, I did not cause this problem, it was one of your updates. Not long ago I added and deleted a new client and domain and it worked. I am tired of changing ip addresses to shared everyday. Does upgrading to plesk 11 fix the problem? Thanks

Hi, I don't have any clients with pool id 0 so this is not the solution to my problem. I don't need to add any subscriptions right now, but I am planning an upgrade soon. Shall I wait until the problem is fixed? Why do ip addresses get reset from shared to dedicated every day?

the query resulted in 0 or empty. All domains have the correct ip address. I have several available ip addresses, but when I try to add a subscription I get the ip pool empty error. I could add a subscription if I set one of the available dedicated ip addresses to shared, but it gets reset to...

Thanks for the reply. Do you mean to say that all the customers that come up from this query: select distinct c.id, c.pname from clients c, domains d where d.cl_id = c.id and c.pool_id = 0; do have a problem?

I have the same issue of: It is impossible to create a subscription: IP pool is empty. This this is not true, I have several ip addresses, but the panel does not know they are available. I am able to add a new subscription if I change one of the ip addresses in the pool to shared, but it also...

I am now able to add new subscriptions if I set some of the dedicated ip addresses to shared. I would like to solve this, since it is not the default panel behavior. Someone please help

I have a pool of dedicated ip addresses for new subscriptions, but when I try to add new subscriptions, I don't see any of the available ips. As a work around, I set one of the ips to shared which allowed me to ad the subscription I needed. Has anybody been able to fix this problem?

Hi I have the same issue, but it happened after I changed changed the subscriber of one of the domains. Please help

The one time I had this problem, I went to the database via phpmyadmin and deleted several table rows, one at at time until the error disappeared. I also had the problem after I changed the ip pool space to a new my data center assigned out of the blue

Vincenzo, I added IPTABLES_MODULES="ip_conntrack_ftp" and restarted iptables, but nothing different happened. Passive FTP works fine with unsecured connections, but I am still having problems with TLS/SSL FTP connections. I get the error of not being able to go into passive mode.

This is a dedicated server.

This is what I have in iptables.config: IPTABLES_MODULES="ip_conntrack_netbios_ns" should the quotation marks be empty? Thanks for replying!

RuedigerK, I wanted to let you know after stopping the iptables, I went to psa-firewall and modified one of the rules to get iptables to restart, and everything is now working with FTP-TLS as well. What do you think the problems was? iptables? Thanks a million for helping

Hi, I just remembered I had configured proftpd with this kb: http://kb.parallels.com/en/2207 for TLS support. I also checked to see if the current version: ProFTPD Version 1.3.3e is compiled for mod_tls.c and it is. Something changed and I can't figure it out.

It is now working with unsecured FTP, it still not working with FTP TLS/SSL. The weird thing is it was working until last update: 10.4.4 Update #47 Do iptables need to stay down? They will started next time xinetd starts Thanks so much for helping

thanks for replying so fast. I did disable it like this: /etc/init.d/psa-firewall stop then checked for iptables like this: /etc/rc.d/init.d/iptables status and iptables were up. Anyway, I still can't get FTP passive to work on FTP active mode

Hi Joseph, did you find a solution to your problem? If so, would you please post your solution?

I used to have that problem, but at some point I switched to postfix, and now even port 465 works correctly. My guess is that when I switched, new binaries without the problem were installed