Search results

@Robonic , could you please confirm what's the exact error/result when you attempt to access the mobile app. Also, are you trying to log in with the main "admin" user, additional administrator account, reseller, or customer? Thank you in advance. As for the spam issue, you might check some...

Sorry about that. I have attached the file.

Hi, @andreasg . Our team was able to identify and patch a bug in the Kolab extension code that prevented Guam configuration synchronization from completing correctly. Kolab’s code was checking for ssl_cert directives in /etc/dovecot/conf.d/14-plesk-sni-*.conf, but newer Dovecot versions (≥...

Thank you for the confirmation. Unfortunately, I have no other suggestions what might be causing the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license...

The issue may not lay within the configuration. It will be helpful if you can include the header of an example email that was flagged as spam in Outlook.

Thank you for the update. Could you please try editing /usr/local/psa/admin/plib/modules/email-security/resources/dovecot/es-learn-ham.sh and /usr/local/psa/admin/plib/modules/email-security/resources/dovecot/es-learn-spam.shI and adding the following in the second line...

Hello, Nima. Similar behavior was reported to be due to a caching issue. Could you please try purchasing the license through another browser or clear the cache of the current one? Please let me know whether that worked out or the issue still persists, so I can check further with our team for...

@WiseWill , I just want to confirm that Turnstile support has been added for Sitejet in Plesk.

@marc@orxo , as far as I can see this issue has been recently recognized as a bug in Thunderbird: https://bugzilla.mozilla.org/show_bug.cgi?id=1993842

Thank you for the update. Could you please temporarily enable debug mode in Dovecot and double-check if there any more details in the logs?

Thank you for the confirmation. Can you please double-check /etc/dovecot/conf.d/96-email-security.conf and confirm if there is limit specified for sieve_extension_exec_timeout?

Hello, Thilo. Joomla! 6 is within our radars but we don't have specific ETA yet. Our team will evaluate its popularity before stepping into introducing support for it. Contrary to previous releases, an in-place upgrade should be possible. However, this should be performed at own risk basis. I...

Hello, @Puschendorf . Are the affected mailboxes significantly larger than the rest or they get abnormal amount of spam messages that are moved at once? It is possible for the issue to occur due to a timeout of the es-learn-spam.sh process.

We appreciate the time you’ve all taken to share your perspectives in this discussion. However, as the conversation has become increasingly heated I am locking this thread to maintain a respectful environment for all members. If you have any questions or concerns about moderation decisions, feel...

Hello, @Sbdavis . It looks like there is an A record missing for the domain name that represents localhost. and I would assume that the MX record of hmail.com is pointed to it. Please try adding the A record and wait a few hours for the propagation period to pass.

Thank you for the update and confirmation. Please try temporarily enabling the debug mode in Plesk and examine the entries logged at /var/log/plesk/panel.log for any warnings and errors.

adelphiaUK , thank you for reporting the banner image issue as well. It is fixed now.

Hello, @biaaas . Are there any AAAA records in the DNS zone of the domain name? If yes, please try either removing them or assigning the same IPv6 address to Plesk.

Yes, the rules appear to be for Windows. However, I believe they can be rewritten for Linux preserving the logic and changing the syntax.

Thank you. Although you are successfully receiving the SSL certificate notifications I still wanted to confirm if there are any failures. Can you confirm which options are selected for this particular notification in Tools & Settings > Notifications?