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@Thomas Oryon , could you please still provide the output of: ps aux | grep user where user is the owner of the subscription. Thanks in advance.

Thank you all for the details. Our team is currently looking into it. The forum is behind Cloudflare and they suspect some files uploads are blocked due to its configuration. I will update you when there are more details. Thank you for your patience in the meantime.

Hello, @WiseWill . Support for Turnstile has not been officially introduced for Plesk yet. I would like to apologize on the behalf of our team for any possible confusion caused by the change log announcement. The integration process is still ongoing However, at this point, I cannot provide an...

@chris-design , thank you for your update and confirmation. I am not sure, unfortunately. According to previous discussion they confirmed their developers are reviewing the whole update system, but based on my last conversation they were expecting additional logs from us. I haven't received any...

Could you please try replacing the ssl_cert directive with ssl_server_cert_file in /etc/dovecot/conf.d/14-plesk-sni-example.com.conf?

Hello, Lee. You can update the rules via the command line using the following utility: plesk ext firewall for example: plesk ext firewall --set-rule -id 23 -direction input -action allow -remote-addresses "123.123.123.123" You should be able to identify the rule id using: plesk ext firewall...

Hello, @bsass . As of Dovecot 2.4 some of the previously used directives are deprecated. You need to open the config file from the error message and update the directive from the error according to the following documentation.

Hello, @Thomas Oryon . This is just a guess, but I think considering that MySQL is configured as remote server the connection between Softaculous and the remote server fails during the installation (database creation) process. I would suggest consulting with Softaculous on that and get back to...

Hello, @spip. The cron deamon might be malfunctioning. Have you tried restarting it already? If not, please try: systemctl restart crond If the issue continues after that, please double-check if there's some duplication of the cron service: ps -A | grep cron

Hello, @Killug . We have a registered bug with ID EXTPLESK-9687 and our devs are currently investigating the issue. At this point, we cannot propose any workaround. I will follow-up with more details as soon as possible. Thank you in advance for your patience in the meantime.

@ja05 , in the scope of the issue our team added additional option --no-truncate. Hence, to avoid the truncation, please execute the command as follow: plesk sbin mail_auth_view --no-truncate

Thank you for the report, @ja05 . I was able to replicate the behavior and I will forward the case to our team for further review.

Hi, @Gromett . Yes, I asked our team to check the bug report again. They will reevaluate it. If there're more details on the ETA of the fix I will follow up with confirmation. Thank you for bringing our attention to it.

@adelphiaUK This thread is irrelevant to forum accounts. I updated your other thread here.

Hello, @adelphiaUK . I can delete your account. However, the forum is not going to be shut down. If you do not mind clarifying where did you see the message it will be great. Regarding the error message while changing the avatar, I would recommend trying that using another browser or incognito...

Thank you for the update. Could you please try the workaround (solution 2) from this article and let us know if it makes any difference with the folder structure and the duplicate folders: https://support.plesk.com/hc/en-us/articles/12376926427799-IMAP-folders-are-not-displayed-in-Outlook

Hello, @grahaml . I doubt that the issue you are experiencing is related to the article, as the issue was specific to non-English locales and the bug was already fixed. Could you please check if any additional entries are logged to /var/log/plesk/panel.log at the time you are attempting to open...

Hello, @Gromett . Thank you for the report. We already have a registered bug with ID EXTWPTOOLK-9313 for this issue. I passed the details provided in your report to our team to the internal case. At this point, I cannot provide any ETA on when exactly a fix will be introduced. You can monitor...

There's an article that describes how the back process works in detail: The "chunks" are in reference to the transfer process rather than locally splitting the compressed file itself. I consulted with our team on why exactly is the system configured in such a manner and it is with...

@B_P can you confirm if the domain names you are having issues with are configured as alias domains on the server or as regular domains?