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Hello, @MHC_1 . You can restart the SSH service like any other service: Red Hat-based: systemctl restart sshd Debian/Ubuntu: systemctl restart ssh

Hello, @B1G-OS . It doesn't seem like the image is successfully attached. Are the duplicate folders present in Roundcube as well or only on Outlook?

@anmg , it looks like Plesk could be corrupted. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license from a reseller, your reseller is in charge of providing...

Hello, @Visnet . Thank you for the report. Unfortunately, I am unable to replicate the behavior on a test environment with AlmaLinux 9.6, Plesk 18.0.73 upt. 2 with Selinux set to enforcing. I tried the following: 1. Changing an email account password 2. Changing the storage mode to enforcing 3...

Hello, @NITROFOX . The recommended permissions are 755 for directories and 644 for files. What you can try is to adjust the code to: /* Folders that will be written to later */ define( 'IPS_FOLDER_PERMISSION', 0755 ); /* Folders that will be created and not written to later */ define(...

Thank you. It looks like the service reloads at regular intervals. Can you please provide a copy of /etc/logrotate.d/dovecot. Also, do you have any custom cron jobs that could be triggering the reload action, please?

Thank you. Could you please also execute: grep "SIGHUP" /var/log/dovecot* | tail -n 20

Thank for the confirmation. Please check /var/log/syslog, /var/log/maillog, and run sudo journalctl -u dovecot to gather more details. At this point, my last two guesses are that either the server is exhausting the memory or there's network issue.

Hello, @bnornes . At this point, the "DNS Integration for Cloudflare" extension is available only to administrators. We do have a registered task for introducing the ability to grant separate access to customers. However, I cannot provide an ETA on when will that be implemented.

Hello, @sistemas@chequemotiva . Based on the error, the reason for the failure is likely due to the actions module not being enabled. What you can try is enabling it with: a2enmod actions

Right, so the setting you have in Tools & Settings > Scheduled Tasks > Settings > Crontab shell are for the globally configured scheduled tasks. For the jobs configured on a subscription user level, the environment is determined from Subscriptions > example.com > Websites & Domains > Hosting &...

Hello, @GerdSchrewe . Thank you for sharing your feedback and concerns. In regards to the latest release our team conducted extensive internal testing to validate compatibility. However, one of the main drivers of the issues some users are facing is the custom configuration they have. There are...

Hello, @Johnny9977 . If your email client still uses the TLS 1.1 protocol it is very like to be causing the issue as it is by default disabled in the Postfix and Dovecot configuration. Yes, please do try changing the protocol. If that doesn't work, please provide us with the Outlook version...

Thank you for the update, @Kouenteen . Just to make sure we are on the same page, could you please confirm where you are editing the setting for the shell environment from: Tools & Settings > Scheduled Tasks > Settings > Crontab shell or Subscriptions > example.com > Websites & Domains >...

Thank you for the update. What else I might suggest is to try increasing the default_client_limit limit according to: https://support.plesk.com/hc/en-us/articles/12377565572759--Warnings-in-var-log-maillog-on-Plesk-server-client-limit-is-lower-than-required-under-max-load Also, please check...

Thank you for the update, @max2334 . Unfortunately, I am out of suggestions on what else might be causing the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got...

Thank you for the response, @yabado . I read the thread and I understand your question is about /etc/sasl2/smtpd.conf. I should have clarified that by "the config file was changed" I meant /etc/sasl2/smtpd.conf. The root cause I pointed out is a guess based on other reports with similar symptoms...

@yabado , yes, the config file was changed. The issue you are experiencing could be related to the fact that DIGEST-MD5 and CRAM-MD5 are removed in the latest update. However, could you please confirm whether your users are experiencing issues only when they are trying to send emails or there is...

Thank you for the update, @Kouenteen . It think I mistakenly suggested the chrooted environment, when in fact it should not be. So, for the sake of testing could you please change the SSH access to /bin/bash, for example? Another thing you might try with /bin/bash (chrooted) is to modify your...

Thank you for the update, @max2334 . My other guess is that the FTP settings are not properly removed from the Plesk database. Could you please try the following: Create a backup of the Plesk database just in case: plesk db dump psa > psa_backup.sql Execute the following command, which should...