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Hello daanse, Thank you for your question. MagicSpam Outbound Rate Limiter configuration settings are located under the: Settings / System / 'Options' / "Advanced Options" tab in MagicSpam PRO admin interface panel. We hope this information helps.

Hello daanse, Thank you for your post. Based on the provided screenshot we see that you are referring to the Plesk limitations on outgoing email messages. We also see that you have determined that the customer has sent more than 130 messages based on the MagicSpam logs. As this is not...

Hello Germish, From your post we understand that your customer has been assigned with a reseller account in Plesk, and you are currently using free version of MagiSpam for Plesk. If we understand your questions correctly, you would like to allow your reseller to manage MagicSpam spam settings...

Hello Oliver, Thank you for the update. Please let us know if you have any further updates or if you have any questions about MagicSpam on your system. Thank you.

Hello VinnyT, Thank you for your post. For your convenience, please see provided answers inline: We would recommend turning off the greylisting and leave MagicSpam to deal with the spam on your system. Please feel free to utilize a content filter such as SpamAssassin in...

Hello Oliver, Just for your information, ms_clean_queue.php script on your server, configured to run every 5 minutes is used for checking and cleaning up the rate-limiter operations queue. Related logs such as the one below can be safely ignored. " (root) CMD (/opt/psa/admin/bin/php...

Hi PeterKi, We would like to thank you for reporting this issue with us. Our team was able to track down the cause of the issue, and it's preparing new release of the MagicSpam extension coming out this week, that will fix this issue. Thank you again for reporting this PeterKi, and many...

Hello Oliver, Thank you for your post. If we may, we would like to add to this conversation to help you understand how these products can co-exist, and the benefits of having both products on your system. MagicSpam is designed to reject/tag spam messages BEFORE they reach the delivery system...

Hello Edgar, Thank you for your post and your feedback. Our development tam has been notified about this issue again and we can expect to see some improvements on this matter in the future. Thank you for supporting MagicSpam! -- MagicSpam Support Team --

Hello Powerdynamo, Thank you for your follow-up post. We appreciate this kind of feedback from our customers as it allows us to address the problems you have! Can you quickly confirm for us which version of MagicSpam you are using (we released an update since your last post)? We would like to...

Thanks for your reply and our apologies for any inconvenience. We have let the sales team know about this issue so hopefully it doesn't happen in the future. -- MagicSpam Support Team --

Hello Sennan, Thanks for your response. MagicSpam actually works quite well alongside a content filter like SpamAssassin. Some of our customers choose to use SpamAssassin in behind MagicSpam; this allows MagicSpam to remove the large majority of the spam messages and leaves SpamAssassin to scan...

Hello Senna, Please see the following chart which displays the differences between each of the MagicSpam for Plesk products: http://magicspam.com/img/MagicSpamFeatures-Plesk.png Thanks! -- MagicSpam Support Team --

Hello Edgar, Thank you for your reply. We are curious which deb file you used for this? Thanks, -- MagicSpam Support Team --

Hello Edgar, If possible, we would like to see the output from the above command. Please attempt the command again and send the output to support@magicspam.com. Thanks! -- MagicSpam Support Team --

Hello Edgar, You may have success by running the following command. /usr/local/psa/admin/bin/php -c '/usr/local/psa/admin/conf/php.ini' -dauto_prepend_file=sdk.php /usr/local/psa/admin/plib/modules/magicspam/scripts/post-install.php This should hopefully help you out a bit until we can...

Hello Edgar, Thank you for your post. We are currently aware of this issue and our developers are working on a solution as we speak. Thank you, -- MagicSpam Support Team --

Hello, We noticed that your message was marked by MagicSpam as "HAM". This means that that MagicSpam saw nothing wrong with the message and it was allowed to continue along. Unfortunately we cannot be of any more assistance though because your reported issue appears to be occurring sometime...

Hi @GravuTrad! We have announced a MagicSpam release back in October 2015 on our website that resolves the errors mentioned above. Please use the Plesk extension manager to remove the MagicSpam extension and then re-install the latest version of MagicSpam from the Plesk catalog. Your previous...

Not to start a flame.. wasn't trying to 'pump' our product, just pointing out some discrepencies. And trying to help someone out. "HardBrasil" had mentioned he had tried it a few years back, (and someone else mentioned that outbound protection was needed, so pointed out the PRO version for...