• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. P

    Resolved Upgrade Mariadb 10.3 to 10.6 completes but trying to start MariaDB fails with error "systemctl status mariadb.service" and "journalctl -xe"

    I have completed the install of MariadB 10.6 , server, client, common and shared without any error messages. [see below]. However when I try and start MariaDB sudo systemctl start mariadb , I get this error message... . Job for mariadb.service failed because the control process exited with...
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    Resolved Log in as root in PuTTY fails but works in Plesk

    I can login in Plesk with user root and the password I gave for the admin user when Plesk was configured by the hosting company. But these credentials don't work in PuTTY. Any ideas on how I can fix this? Thanks.
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    Resolved "Column count of mysql.proc is wrong" : Cannot export database from Plesk

    The Database Export option within Plesk shows this error. Exporting from phpMyAdmin works fine. Tools and settings > Database Servers shows the MariaDB version correctly as 10.5.22. It was manually updated from the default build version 5 which might well have been 5.05.22 - as per the error...
  4. P

    Resolved Website preview works but web view shows Plesk default page

    I have deleted the default index.html as per this post but the default web page still shows. Another site on the same server correctly displays preview and web view. What am I doing wrong?
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    Resolved FTP Connection Closed By Server

    I'm trying to connect a domain using FileZilla. Connection is achieved but then rejected by the server. Here are the FileZilla log messages... Connection established, waiting for welcome message... Error: Connection closed by server Error: Could not connect to server I found this post...
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    Resolved Composer set up to install Drupal and add Modules with Dependencies

    I want to be able to run commands like: composer create-project drupal/recommended-project:9.3.12 my_site_name_dir (for a new instance of Drupal 9) composer require drupal/module_name (to install a Drupal module) All looks good when I open the Plesk PHP Composer tab. I see Package Dependencies...
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    Resolved Open in Web Button fails, showing Plesk login

    I have been testing moving sites between servers involving DNS changes. As part of this process, I used the Website Disable option for the first time. The website worked fine on server 2 but when restored to server 1, this problem arose. I have already carried out a server migration with...
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    Question Upload of a large file freezes mid-upload without any error log entry

    I can upload a 200mb file to one Plesk (Unix) Server but not to another, very similarly configured and with the same host. The upload stops anywhere between 5 and 50%. There are no error log entries. Smaller files (20mb) usually work. However when I use a mobile WIFI connection (different IP...
  9. P

    Resolved 502 Bad Gateway nginx : How to solve?

    I have encountered this problem 502 Bad Gateway nginx for all sites on the server. Everything was working fine one evening, the following morning no site (3) was accessible. No server changes had been made. Everything else works, ftp and Plesk. I have looked at two possible solutions from this...
  10. P

    Question View Information Schema in phpMyAdmin

    When I view a database using phpMyAdmin, I only see the database tables, not the schema tables. What do I need to display the information_schema? Thanks.
  11. P

    Question Cannot connect to MySQL Workbench

    This forum got me connecting to the MySQL server via the command line. (Plesk, Linux ) with mysql -uadmin -p'cat /etc/psa/.psa.shadow.' However when I use the same credentials to create a workbench connection I get: Your connection attempt failed for user 'admin' to the MySQL server at...
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    Resolved Command Line Login to Unix Plesk hosted MySQL Db

    This post provides the following login string: # mysql -uadmin -p'cat /etc/psa/.psa.shadow.' Entering this gives: Access denied for user 'admin'@'localhost' (using password: YES) With MySQL -u root -p I get a password prompt but the same Access denied message. What am I doing wrong? Thanks.
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    Resolved Round Cube: Connection to Storage Service Failed

    I applied several server upgrades which included the one below: Plesk Onyx 17.8.11 Update #42 , last updated at Mar 1, 2019 03:31 AM Since the update I cannot access any email accounts on the server - I get the message "Connection to Storage Server Failed." which I'm afraid, being a new...
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    Resolved Forwarding emails to an Exchange Server from other domains hosted on the same server

    How can I set up email on Plesk so that emails sent from the same server as the domain with MX entries pointing to an Exchange server take effect? For example Plesk hosts domains A, B and C. The DNS for domain A has MX entries posted to an Exchange Server. Email sent from domain D, hosted...
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    Using Plesk with MySQL 5.5 and above

    Our MySQL host is saying that there is no Plesk Version that works with MySQL > version 5.1 Is this correct ? Thanks
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