• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

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    Apache does not apply .htaccess directives for certain files after migration through Plesk Migrator

    Username: TITLE Apache does not apply .htaccess directives for certain files after migration through Plesk Migrator PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE root@rootsrv2 ~ # plesk -v Product version: Plesk Obsidian 18.0.63.3 OS version: Ubuntu 22.04 x86_64 Build...
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    Issue htaccess header missing

    I've recently migrated a domain from an old Plesk Host to a newer one, the old Plesk did not use nginx at all. After migration to the new host, I noticed breakage on the site because headers that were supposed to be set server-side via .htaccess were not present anymore. .htaccess sets the...
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    Forwarded to devs Session Idle Time increase has no effect

    TITLE: Session Idle Time increase has no effect PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx Version 17.8.11 Update #15 Ubuntu 16.04 x86_64 PROBLEM DESCRIPTION: The configured session timeout value (Tools&Settings > Security > Session Idle Time) is not honored. When reloading or...
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    Resolved LetsEncrypt tries to renew webmail even if not selected

    I'm getting email notifications from the Let's Encrypt extension because certain domains could not be secured with LE certificates: Could not issue/renew Let's Encrypt certificates Could not secure domains of MyName Here (login admin) with Let's Encrypt certificates. Please log in to Plesk and...
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    Issue Disable SPF checks for user/domain/servers

    Can SPF validation by postfix be disabled when receiving mails from a specific server, for a specific email account, or an entire domain of receiving accounts? My problem is that Germany's largest ISP spoofs the sender address when they forward emails. When someone sends a mail from a domain w/...
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    Question Email sender permissions

    Hello, I'm currently exploring Plesk's mail capabilities. I searched for an option to add a "sender address" to individual email accounts of a domain, but couldn't find any. To my surprise, I was able to add a sender address of an existing mail account on the same domain in Outlook, using the...
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    Resolved Umlauts in email address error

    Hi, When I try to create an email handle containing umlauts, Plesk shows this error: The specified email address is not valid. You need to specify a valid email address like user@domain.com. Why is that? I thought ever since IDN, umlauts and special characters should be supported...
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    Input Scheduled Backup Settings in Service Plans

    Hey there, I'm missing an option in Service Plans (Hosting Plans, Reseller Plans) to configure Backup Manager Settings. It would be awesome if we could set default values or permissions to have a unified backup strategy. In particular, I'd like to see an option for Scheduled Backup settings in...
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    Question Switch release Tiers

    Is it possible to switch from "release" to "stable", or from "testing" to "release" tiers? I imagine this would only work when the "more stable" aka older release versions are greater than the currently installed one. For example Plesk 17.5.3 (currently "release" tier) can only be upgraded to...
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    Resolved Health Monitoring showing only a blank page

    After installing the Health Monitoring module/extension, it only shows a blank page, no data. I can up/download config files, revert to default and detect hardware changes, but below those 4 buttons is just nothing. I wasn't able to find any related error messages in panel.log. Re-Installing...
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    Resolved ERR [panel] Get dump - FTP dump file does not exists

    I'm running Plesk 17.5 on Ubuntu 16.04, from my panel.log: [2017-08-02 08:08:58] ERR [panel] Get dump 'backup_info_1707312309.xml': In pmmcli.log: [2017-08-02 08:08:58.588|32549] DEBUG: --> <pmmcli.PmmRasExecAction object at 0x7fd90294e250> [2017-08-02 08:08:58.588|32549] INFO: parameters...
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    Issue PHPMyAdmin Session Timeout too short

    Hey, When using phpMyAdmin through plesk, I get session timeouts (need to re-login to plesk) after some 5-10 minutes. I've set Plesk sessions to last 30 minutes, phpMyAdmin sessions are set to 2 hours. Both I and my colleague log into plesk using different accounts, but both are admin accounts...
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    Resolved Postfix milter-reject after upgrade to Onyx

    I've upgraded our Plesk to 17.8 Onyx, and now customers can't send Mails through Postfix SMTP. Log: postfix/smtpd[17394]: connect from unknown[X.X.X.X] postfix/smtpd[17394]: warning: connect to Milter service inet:127.0.0.1:12768: Connection refused postfix/smtpd[17394]: NOQUEUE: milter-reject...
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    Resolved Auto-Installer won't install Plesk 12.5.30

    I want to set up a 12.5.30 server for testing, but the installer won't let me chose to install anything prior to 17 (Onyx). I downloaded the latest autoinstaller (md5 970c6481aaf5d67591136722118ba0de) and ran it with --all-versions from cli as root (fresh Ubuntu 16.04.2), but this will only...
  15. S

    Resolved Unable to install extensions

    I've got a problem with my Plesk installation, the extensions installer won't work, both when uploading a zip and installing through the catalog browser in Plesk itself. After clicking install, the page just loads and will eventually fail with 504 Gateway Time-out. Product version: 12.5.30...
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    Resolved Debugging "Premature end of script headers"

    Hey everyone, I experience weird behavior on the domains of 1 customer I have in my Plesk Panel. Generally, sites take a tad long to load. >5 Seconds for a Wordpress index. But occasionally, ony 500 Server Error is returned. The Apache error log contains this: [warn] mod_fcgid: read data...
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