• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Ihtshama

    Issue Mail deactivated on domain still alerts for exceeding limits

    Hi I recieved alert from server that one domain is exceeding limits for emails. I deactivated the mail service on that domain, but still emails are being sent. Is it possible, and what is the solution? I have even reset the password too. thank you
  2. Ihtshama

    Issue Not able to access plesk server or any website on it

    Dear Support Since last two days, i am not able to access Plesk server and any of the website hosted at this server from my LAN internet. But at second computer on same LAN, i can. Similarly, when i connect my PC with mobile internet, i can access everything. Can you please advise what could be...
  3. Ihtshama

    Issue Invalid argument: Undelivered Mail Returned to Sender

    I am recieveing emails from almost all senders, but one customer is not able to send emails, he is seeing following error The mail system <hello@domain.ch>: connect to mail.domain.ch[95.216.40.xxx]:25: Invalid argument Can you please advise why it is happeing?
  4. Ihtshama

    Issue Cannot verify server identity popup iPhone & webmail

    Hello Since yesterday, suddenly, cannot verify server identity is poping up on iPhone users of all our server users. Similar goes to webmail, check attached please, Why it happened at its own? We did not change anything. OS CentOS Linux 7.8.2003 (Core) Product Plesk Obsidian Version 18.0.28...
  5. Ihtshama

    Resolved Unable to make database dump

    When every i run backup manager in Plesk, it makes the backup, but have errors like below for almost every website, i am afraid, sites are not really backedup. OS CentOS Linux 7.8.2003 (Core) Product Plesk Obsidian ERROR in logs. Warning: Database "booster" Unable to make database dump...
  6. Ihtshama

    Resolved database error while backup

    Hi Whenever i run backup service, i am getting following error for almost every website on server. Unable to make database dump. Error: Failed to exec mysqldump: Exit code: 2: mysqldump: Couldn't execute 'SHOW FUNCTION STATUS WHERE Db = 'wp_1ot5e'': Column count of mysql.proc is wrong...
  7. Ihtshama

    Question Health monitoring board at Home screen

    Hello, Before moving to Obsidian, i used to have Health monitoring board at home screen, and it is no more there now, any way to bring it back please?
  8. Ihtshama

    Resolved renaming domain name: capital to small letters

    Hello, I want to rename an old domain whose first letter is capital. But when i do in hosting settings, i get error " This domain name already exists" thank you for advising a solution.
  9. Ihtshama

    Resolved plesk mail not working on iPad

    Hello I am able to use plesk mail on iPhone and outlook too, but not iPad. It takes so long to verify the login details, and then prompt error SSL and ask to try without SSL, when i try with that, it throws error "server mail.xxx.com" is not responding. Am i missing something.
  10. Ihtshama

    unable to clone wordpress instance to a subdomain

    I remember when i tried to clone a wordpress instance, i was able to create it at any target domain. i.e cloning a website to xxx.current-domain-at-server.com but now, i can not, i can only clone it subdomain of parent domain only. am i missing something? I would love to clone at any domain of...
  11. Ihtshama

    Issue 7.0.33 FPM application (Outdated)

    hi All the sites at my server have this PHP version, and i can see outdated message to it. what is solution? thank you.
  12. Ihtshama

    Resolved WordPress instances are not shown after migration

    Hi, I have moved wordpress instances manually from one domain to other. Like from www.abc.com/todd to www.xyz.com/todd now at xyz.com/todd, i can not see any instance of wordpress, though the site is working fine. Problem is i am not able to access PHP settings for this wordpres installation...
  13. Ihtshama

    Issue Difference in Server-Wide blacklist vs SpamFilter blacklist

    hi, I added few domains to spamfilter blacklist and i was happy that all those emails are stopped. but to my surprise, one of my client was still receveing spam from the domain which i added longtime ago in spamfilter. I need to know what is difference ebtween these to blacklists? Do i have to...
  14. Ihtshama

    Question Encryption for emails

    One of my client asked me to provide him fully encrypted email service, though i believe that while having https, emails sent/recieved will be encrypted and security will not be breached. Is it true? Having https is enough to make sure emails are not intercepted/or read by any authority? or do...
  15. Ihtshama

    Issue website is loading dead slow

    Hello, my website https://professionaldesigner.ch is loading dead slow after i changed its Name Servers from Cloudflare. Actually, it started with 500 error in backend panel, and then i removed it from cloudflare. now website is loading but takes 4-5 minutes to load a page. Please have a look...
  16. Ihtshama

    Issue Certain emails are received with delay

    Hi, one of my client complained that for certain domains, he is recieveing emails after 10-20 min delay. Today i experienced the same thing. I was not able to recieve email until 15 min. During this time, other emails were being recieved normally. Is there anything missing or problem with this?
  17. Ihtshama

    Question VPS with Plesk: Options to keep server live in case of server failure

    Hello, I have hosted few websites on one VPS. But i am always worried about server failure if it happens. What options one may have in this case? How i can make sure that in case of failure, my clients website can be kept live from another server or source? Please share your thoughts. I am sorry...
  18. Ihtshama

    Issue Plesk login loop upon editing a file in file manager

    Hello, It is not first time i facing this trouble. when i try to edit any .txt or .css file plesk takes me to login screen and then a non ending loop starts there. Any help pls.
  19. Ihtshama

    Issue Emails ending in gmail spam folder

    Hello, I have read few threads to solve this problem, but i couldn't. i checked at Newsletters spam test by mail-tester.com and found 10/10 for the test. Emails delivery to other servers is fine, like sending to hotmail or other emails are fine. Recently we moved our website DNS to...
  20. Ihtshama

    Plesk Server SSL Certificate issue

    Hello Support, Before yesterday, Whenever my clients used to add their email account into iPhone or other mobile, they were prompted with certificate alert, then they have to trust it to continue. At that time, plesk server was secured with "plesk pool" certificate. Yesterday, i changed the...
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