• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. I

    Issue Problem with sending emails (not matching your DNS configuration)

    I have a problem with sending emails from my VPS server to many servers (Gmail accepts emails). I will be grateful for any advice. It's a new Debian 10.9 installation with Plesk Obsidian 18.0.34 Update 2. All emails settings are set by default. Plesk manages DNS records for my website. DKIM...
  2. I

    Resolved Cannot connect to SSH

    I urgently need your advice. I'm recovering my VPS after the fault in OVH data centre. I'm doubt that they will reply quickly now. I've got a new VPS with preinstalled Debian 10.7 + Plesk Obsidian 18 from OVH. In their email I get "debian" login and password. Also "root" login and password for...
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    Question Ini files can't be downloaded from website

    I have a .ini file on my website to support Auto Update feature. Apps download this .ini file. After upgrade to Debian 9 and Plesk 18 Obsidian, downloading of any .ini files is forbidden (403). How to fix it?
  4. I

    Issue Strange folders in home folder

    I see bin, usr, var, lib, lib64... folders in home folder of webspace. "Access to the server over SSH" is set to "Forbidden" (by default). NOT "/bin/bash (chrooted)" for this webspace. I created a new test webspace for subdomain. As soon as I add a cron job to run a PHP script (with PHP...
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    Question UI design of File browser

    With a new UI design in Plesk Obsidian 18.x I see less information than in old Plesk 17.x, because screen space is not used optimally. For example, in the File browser now I see 7 items, earlier 11 items. I have Windows 10, 125% High DPI. Same scale for both Plesk pages. I attach 2 screenshots:
  6. I

    Issue Problem with IP address in Plesk

    Hi, I just purchased a new VPS from OVH with Plesk. In Tools & Settings > IP address I see a problem: 10.0.2.15 /255.255.255.0 This IP address is not configured properly. Repair eth0 dedicated 193.70.xx.xx /255.255.255.255 eth0 shared It’s new VPS, no domains added...
  7. I

    Resolved Plesk DNS or hoster DNS?

    Hi, I moved DNS records from hoster's nameservers (OVH) to Plesk of my VPS. Are there any negative effects of this decision? In terms of reliability and speed of access for visitors. I used ns1.mydomain.com and ns2.mydomain.com records (associated with my IP address) which are were added to...
  8. I

    Issue DKIM in Plesk doesn't work

    I have a problem with enabling DKIM in Plesk for my 2 VPS. Same problem with a new VPS on Debian 8 + Plesk Onyx 17.8.11 and old VPS on CentOS 6.7 + Plesk Onyx 17.5.3 I enabled DNS service in Plesk for my domains. Also in domain's registrar service I changed nameservers which now point to my...
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    Resolved Bug in Plesk update. System files in webspace

    Hi, I just installed a new Debian 8 with integrated Plesk Onyx 17.8.11. Then I installed suggested pack of updates for the Plesk (17.8.11, update #14) After this I discovered new system folders and files in a webspace of one of my sites! /lib, /lib64, /bin /var and others. See a screenshot...
  10. I

    Resolved Plesk 12.5 to Onyx 17.5.3. "MySQL query failed"

    Hi, I upgraded Plesk 12.5.30 (Ubuntu 14.0.4) to Plesk Onyx 17.5.3. When I try to click "Websites & Domains" in Plesk panel I see the following error. Internal error: MySQL query failed: Unknown column 'miva' in 'field list' I also attach a log file with error after the upgrade. P.S. I...
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