• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
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    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. Oldiesmann

    Issue [Bug] Performance/optimization suggests switching to modern PHP when using 8.4

    Found a minor/trivial bug with the Performance Booster/optimization feature. It still suggests/allows you to "Switch to a modern PHP version (plesk-php83-fpm)" even if you're running PHP 8.4. The feature needs to check that the configured PHP version isn't newer than the suggested version.
  2. Oldiesmann

    Question URL rewriting not working with nginx

    The forum software I use has an addon that rewrites URLs, and will automatically generate the appropriate nginx rules as well as writing a .htaccess file. However, when I paste the rules into the "additional directives for nginx" thing and save it, I still get 404 errors for everything when...
  3. Oldiesmann

    Question Cloudflare and Plesk

    Is there any documentation or a tutorial somewhere about how to set up Cloudflare and Plesk? I currently have several domains and all the DNS is currently managed through Plesk (I have the nameservers all set at ns1.myserver.com and ns2.myserver.com), but have been having a bunch of random bot...
  4. Oldiesmann

    Question Submitting new Web Applications

    Is there any documentation about how to add applications to Plesk's catalog? I know of something I'd like to see there and would like to work with the developers of that forum software to get it added. I found a page a while back about packaging them but can't find it now.
  5. Oldiesmann

    Resolved shrinker.py: no such file or directory

    I've been getting emails related to a cron job which is apparently supposed to call a Python script to shrink the ModSecurity SDBM database (at least I assume that's what it's for since I found a similar utility on GitHub). Originally I was getting an error saying that the path to the python...
  6. Oldiesmann

    Issue IPv6 unreachable?

    When I moved to my new VPS recently I added the IPv6 address to Plesk as well. I thought all was well and was able to assign it to three different domains. However, it's now saying the IP is not configured properly and won't let me remove it from the affected domains. Clicking the "repair" link...
  7. Oldiesmann

    Issue Can't enable plesk-modsecurity jail for fail2ban

    I just moved to a new VPS and am finalizing Plesk configuration. The monitoring thing says that "fail2ban" is switched off. In reality only the "plesk-modsecurity" jail is inactive, but trying to activate it fails with the following message: What does this mean and how do I fix it? I did find a...
  8. Oldiesmann

    Resolved Can't login to SSH as root

    I am trying to migrate to a new VPS. The problem is the source server somehow got configured so that the default SSH user is a regular user (with sudo access) called "ubuntu". I followed the instructions at Resolved - What steps need to be taken to enable SSH root access through the SSH terminal...
  9. Oldiesmann

    Issue Let's Encrypt Renewal fails

    I searched and found several topics about this but nothing that actually mentioned how to resolve it. I keep an email each day saying that the SSL certificate for one of my domains couldn't be renewed... What DNS service needs to be enabled? BIND is running and another certificate (albeit not...
  10. Oldiesmann

    Resolved Apple devices loading default certificate instead of domain-specific one

    Over the past week or so, I've been getting reports from users on one of my forums that they are no longer able to access the site from their iPads. Tonight with the help of a friend, we were finally able to track down the issue - iOS is trying to load the default security certificate rather...
  11. Oldiesmann

    Resolved Update billing info for Plesk

    How do I update my billing info for my Plesk license? The card I purchased my license with expired last month and I'm getting messages saying I'm operating within the grace period, but I can't for the life of me figure out how I update the card info. I tried My Plesk, I've tried searching the...
  12. Oldiesmann

    Question HTTP2 enabled, Apache still using 1.0

    At the suggestion of the Advisor extension, I enabled HTTP2 on my server. However, I'm still seeing requests in the logs using HTTP/1.0. Example: GET /calendar/?viewmonth;year=2022;month=4;day=6; HTTP/1.0 Do I need to reconfigure/rebuild something to get Apache to use HTTP2 instead?
  13. Oldiesmann

    Resolved logrotate: unexpected operator

    I keep getting this message from the daily logrotate cron /etc/cron.daily/logrotate: logrotate_script: 3: [: /var/run/mysqld/mysqld.pid: unexpected operator Any idea on this? Running the latest Plesk 17.9 on Ubuntu 18.04.
  14. Oldiesmann

    Issue LetsEncrypt Certificate couldn't be renewed

    I got an email today saying that the Let's Encrypt certificate for my main domain (the one used for the server hostname) couldn't be renewed... ] * 'Lets Encrypt certificate' [days to expire: 25] [-] server.iwannabea.ninja idn_to_ascii: empty domain name: U_ILLEGAL_ARGUMENT_ERROR I'm...
  15. Oldiesmann

    Resolved No "phpize" for PHP 7.3

    Running the latest version of Plesk Onyx 17.9 on my server and I noticed that there's no "phpize" binary for PHP 7.3, which prevents me from installing APCu (a PECL extension). Is there a reason for this?
  16. Oldiesmann

    Issue AH01071: Got error: 'Primary Script Unknown'

    Running into a weird issue with a test site of mine. I'm trying to upgrade the forum software, but when I try to run the upgrade script from my browser I just get a 404 error and the message "AH01071: Got error: 'Primary Script Unknown'" appears in the log. I have tried two different PHP...
  17. Oldiesmann

    Issue Let's Encrypt Certificates didn't auto renew

    Logged on to one of the sites I host today to find that its security certificate expired - and also figured out that the certificates for most of the other domains on the server have either expired or are going to expire soon. However, when I go to renew the certificates, it says that they will...
  18. Oldiesmann

    Scheduled Tasks doesn't allow shorthand cron notation

    TITLE: Scheduled Tasks doesn't allow shorthand cron notation PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Plesk Onyx Version 17.8.11 Update #31 Ubuntu 18.04.1 LTS x64 PROBLEM DESCRIPTION: If you want to run a cron job every x minutes/hours/days, etc., most sites say you can put */<number>...
  19. Oldiesmann

    Forwarded to devs Cannot install SMF

    TITLE: Cannot install SMF PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE: Onyx 17.8.11, Ubuntu 18.04 x64 PROBLEM DESCRIPTION: When you go into the apps catalog and try to install SMF, it gives you an error saying "The 'mysql' extension was not found.". The current version of SMF (2.0.15)...
  20. Oldiesmann

    Issue Unable to enable PostgreSQL

    Newly installed Plesk Onyx on Ubuntu 18.04... After I go in and try to set the admin username/password for PostgreSQL, I get an error: Is this a known issue and if so how do I get around it?
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