• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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  1. E

    Issue Plesk Laravel Extension doesn't enables Queue

    Hello there, I'm using Plesk 18.0.61 and the latest version of the Laravel Extension. I followed this article https://support.plesk.com/hc/en-us/articles/12376918716695-How-to-enable-Queues-in-the-Laravel-project-for-Plesk-Laravel-Toolkit Installed the required composer package. My queue...
  2. E

    Resolved Impossible to access to SSL Certificates page DaneService:90

    Hello there, When I try to access to the SSL generation page ( /modules/sslit/index.php/index/proxy?dom_id=15&site_id=15) I get this error, I don't know how to solve ( Repair Kit seems to don't do anything )
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    Issue Slow Wordpress backend with low load

    Hello there, I've a VPS 8 CPUs 16GB of RAM with 2 WordPress and 2 Prestashop installations. The backend of one of the WordPress installation is very slow, almost 10s to open a page. The frontend is faster, but I'm using a lot of caching strategies. The load of the vps is around 1. How comes...
  4. E

    Issue High Load Average, but low CPU and RAM usage

    Hello there, I've a very high Load Average ( 12 on a 4 CPU - 8GB Ram VPS ) and a low RAM/CPU use, also iotop looks ok. How to determine the reason of the high load?
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    Resolved can i restore the email backup without the website files?

    Hello there, I'm using the built in backup manager to backup on Google Drive my websites. Sometimes happens that one of my clients lost one (or some ) of his emails and ask me to restore a previous backup. I didn't found any graphical way to restore only the email and not the email + the...
  6. E

    Issue mail not received by google

    Hi there, I'm running Plesk Obsidian 18.0.47 on Ubuntu 20.04.5 LTS. A client of mine noticed that often his emails are signed as SPAM on gmail. We did a quick test with mail-tester and looks like our setting are perfect ( Spam Test Result ) I tried to send an email from his account to a Gmail...
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    Resolved Wordpress sometimes shows the registration page

    Hello, on my plesk server I have several WordPress installations, one of them is a multisite ( let's call it "multisite.io" ) I recently installed a new WordPress website (let's call it "recently.io" ), sometimes when I visit recenlty.io I get redirected to...
  8. E

    Resolved how to point a subdomain to a wildcard on nginx

    Hallo there, I have a laravel installations that runs on *.myapplication.it on a multi tenant mode. That means that based on the url that the user is calling is getting the same laravel installation but a different database. For example, if the user goes to foo.myapplication.it he will see the...
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    Issue Let's Entrypt certificate doesn't renew automatically

    Hallo, Plesk is lying to me :\ Here in the screenshot you can see how Plesk says "Valid till the 3rd of May 2022, It will renewed automatically" But today is the 3rd of may and the certificates of my website are not valid :\ I've to issue them manually.. how to prevent this?
  10. E

    Question How to recreate a docker image with a CRON job

    Hallo there, I'm using redis as a Object Cache for my WordPress installation and I'm very happy about the performance that I get out of it. Every month or so I get some warnings about redis and the connection get lost. I tried to debug the situation, but I think that the KISS solution is to...
  11. E

    Resolved I can't create an SSH account

    Hello there, I'm trying to enable a user to login via SSH, if i try to login the user is logged in and logged out immediately. That's what I see in the configuration page of the user.
  12. E

    Resolved python support

    Hello there, my hosting company is selling vps "with plesk", but they are not crystal clear about the licensing. I just found out that my vps have a "Web Admin Edition" plesk license. Is it possible to enable python with this kind of license? all the documentation that I've found online is...
  13. E

    Resolved unable to select different php version

    Hi there, I'm running Plex Obsidian 18.0.39 on ubuntu 18.04. For some reason when i select php options under my domains I can't select a different version of php. If i check under PHP Settings I have several versions of PHP installed but when I go under "services" it says that the service...
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