• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. J

    Issue Unusual spike in POP3/IMAP traffic for a subscription

    Hi, something strange is happening in one of the subscriptions I manage in Plesk. Usually the subscription is about 4-5GB in POP/IMAP traffic per month. Last month it skyrocketed to more than 1TB and for December it's already at 7GB in just a day and a half. I checked the emails sent and...
  2. J

    Resolved Plesk auto-update timeframe?

    Hi, today Plesk updated itself on my server from 18.0.62.2 to 18.0.63.4 at 12:20PM. This is a production server and although the update had no errors I don't think it should be done at a peak hour like that. Is there a way to limit the timeframe when plesk runs the autoupdate? Thanks in advance.
  3. J

    Question New bad bot fail2ban filter: will overwrite customization?

    Hi, over the years I've been adding manually to the apache-badbots fail2ban filter specific entries for my server. Will these be lost if I update Plesk to version 18.0.63? Per the changelog (https://docs.plesk.com/release-notes/obsidian/change-log/?18063-mu3#plesk-18063):
  4. J

    Question Change default Mysql/Mariadb port - backup issue

    Product version: Plesk Obsidian 18.0.61.5 OS version: Debian 12.5 x86_64 mariadb Ver 15.1 Distrib 10.11.6-MariaDB Hi, I needed remote access to a subscription database, I follow a couple of docs and everything worked fine. Now I figured to change the default Mariadb port (my first time doing...
  5. J

    Resolved Can't login at Plesk admin panel (Plesk Onyx 17.0.17)

    Product version: Plesk Onyx 17.0.17 Update #63 OS version: Ubuntu 12.04 Hi, I have a very old server, and since this morning I can't log in to the admin panel. When I tried to log in as admin I get this error: ERROR: syntax error, unexpected '?' (Helper.php:569) What I've done so far (After...
  6. J

    Issue Drweb won't start in new Debian12 installation

    Hello, I'm starting to set up a new Debain 12 server with Plesk, both brand-new installations: Product version: Plesk Obsidian 18.0.59.1 OS version: Debian 12.5 x86_64 When installing DrWeb the following error shows: Copyright (c) Igor Daniloff, 1992-2024 Doctor Web, Moscow, Russia...
  7. J

    Resolved Cannot restore backup (Permission denied)

    Hi, I have an old test server with Ubuntu and Plesk Onyx 17 that when trying to recover a backup has the same error as this old thread: https://talk.plesk.com/threads/cannot-restore-backup-in-plesk-onyx.341267/ Basically it seems like a permissions issue: Can not deploy content of domain ****...
  8. J

    Resolved SPF whitelist? (hotmail.com reports broken SPF records)

    Hi, apparently someone at hotmail botched their SPF records, it's been widely reported SPF errors in hotmail.com accounts today (Network Tools: DNS,IP,Email). Nothing we can do about it, of course, but, is there a way to whitelist a domain or a network for, and only for, SPF checks temporarily?
  9. J

    Question How to reset spamassassin training for 1 mailbox

    Hi, is it possible to reset the spamassassin training for one particular mailbox? If I'm not mistaken all the training data is in the /var/qmail/mailnames/domain/name/.spamassassin/ folder. I've tried disable/enable the spam filter for the mailbox from the Plesk UI but it doesn't seem to...
  10. J

    Resolved Plesk 18.0.44_3 repository error

    Hi, I have a legacy server running Debian 9.13 with Plesk version18.0.44-3 (the last one available for the OS), and this morning I got this email: 2023-03-29 06:25:13 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2023-03-29 06:25:16 ERROR: E:The repository...
  11. J

    Question Recover deleted subscription log files

    Hi, a client has mistakenly deleted the logs directory of a subscription. A full subscription backup, with the log files included (I downloaded the backup and checked they're there), did not recover the directory. Is there a way to regenerate these logs inside the subsciption directory...
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