• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

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    Resolved Forgotten Password for Admin not sending to email?

    I have always logged in with 'root' but want to login with 'admin.' However, it says the same password that I use for 'root' is wrong. I've never used the 'admin' one. I followed advice and clicked on 'forgotten password' and waited for the email to arrive to reset, but no email ever arrives! I...
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    Question Huge amount of failed login attempts?

    I've just noticed in the logs there a huge amount of failed logins from different ip addresses. I've got Fail2ban active, but what are the most secure settings I should have. In addition, I have multi factor active. When I try to change my password to a stronger one, it constantly says it...
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    Question Cannot restore fully Wordpress Website

    Hi I had issues yesterday and want to restore a backup from Plesk Backup Manager. When restore, however, I keep getting this message: WP Toolkit has found WordPress files at the following path: /var/www/vhosts/example.co.uk/httpdocs However, it does not seem that this WordPress website is...
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    Question DB query failed: SQLSTATE[HY000]: General error: 1034 Index for table 'log_actions' is corrupt

    Hi. Does anyone have any idea how I can resolve this recurring error? DB query failed: SQLSTATE[HY000]: General error: 1034 Index for table 'log_actions' is corrupt I have tried the Repair Kit, but the issue still remains? Thanks in advance.
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    Question Problem with establishing a Wordpress admin login connection

    I have set up Wordpress on Plesk, but each time I try to login, I get this error: This site can’t be reached **********.co.uk unexpectedly closed the connection. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_CLOSED
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    Question Server Error 500 Plesk\Exception\Database

    Does anyone have any idea how to resolve this below. I try to use the repairkit, but it won't let me login? Many thanks in advance Server Error Server Error 500 Plesk\Exception\Database DB query failed: SQLSTATE[HY000] [2002] Connection refused Type Plesk\Exception\Database Message DB query...
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    Question copying wordpress websites from one plesk account to another plesk account?

    Hi. I have a number of Wordpress websites on my Plesk account, but I want to transfer them to another Plesk account? Where would I find the documentation of how to accomplish this? Many thanks Vincent
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    Question Plesk Pricing

    I have 6 domains, each with their own Wordpress site, on a dedicated server originally hosted by Ionos. I have all this in Plesk. I want to know whether I can simply just use Plesk and have one of their own pricing plans and not have Ionos? I wish to transfer all six domains and Wordpress sites...
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    Question How do I make a Wordpress backup and give the backup to a customer?

    Good morning. I have five different Wordpress sites and domains on my server for five different customers. I want to be able to give each customer their own backup package of Wordpress for their own keeping. Could anybody tell me what is the best (and simplest) way to do this? Many thanks
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    Resolved Location of Nginx configuration file?

    Hi. I'm using Plesk and Linux Obsidian and nginx. I cannot for the life of me find the nginx configuration file? I want to change the "HSTS Max-age security header" Any information would be very welcome. Thank you
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    Question ModSecurity "Access denied with code 403"

    Hi. I keep getting this error: ModSecurity "Access denied with code 403" I have followed instructions to add [ID: numbers] to web application mod security and added security rules to the switch off security rules. I got these from the log and from...
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    Question Server Side Rendering

    Hi. I have server on Plesk and I want to enable server side rendering for my website. Could someone point me in the right direction? The simpler the better? Many thanks.
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    Question Will MariaDB upgrade wipe out all my existing data?

    Good morning. I have Ubuntu 20.04 and Mariadb 10.3 I want to upgrade MariaDB to a higher version. If I upgrade MariaDB will I lose all website data? I have a backup here on Plesk. Any help with updating MariaDB will be greatly appreciated. Many thanks Vincent
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    Question Moodle and Plesk

    Hi. Is it possible to install Moodle on Plesk, and if so, does anyone know how to or has a link since I cannot for the life of me find one? Many thanks in advance.
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    Question Serve static assets with an efficient cache policy

    Hi. I hope someone can help. I've just spent a thousand million years to get this problem sorted, but have not yet sorted it out. I must be really thick and missing something completely obvious. I have gone to the Host settings for Nginx and Apache and ticked on the following Proxy mode Smart...
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