• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. D

    Question How to move domain and all related parts to different user after license downgrade?

    Hello, due to the inacceptable plesk pricing we decided to downgrade to the lowest license type that doesn't allow clients, given we don't actually need them and had the license mostly for the server overview that for some reason isn't available on lower licenses. Unfortunately we seemingly...
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    Resolved Removing failed backup errors, how to fix?

    Hello, we unfortunately had to replace hardware of the system during backup time due to an emergency, and now have failed incremental backups for two domains as they were running when the system had to be taken offline immediately. Removing those is not possible, it errors with: Unable to...
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    Question AWStats only showing data for the last 4 months?

    Hey, I'm wondering why my AWStats is only showing data for the last four months, while the server is running for years. With the forum search i found that the setting in Server Settings determines how long stats should be kept, but that is set to 12 months, so doesn't fit either. Any idea why...
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    Issue MariaDB 11.4 - No Upgrade Option

    One of the latest changelogs stated that MariaDB 11.4 is now supported. I also have the setting in panel.ini active that should allow upgrading in the panel, but the button does not appear. It did appear for 10.11 in the past. Something wrong?
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    Question Dist-Upgrade to Ubuntu 24.04 possible?

    Plesk seems to support the new Ubuntu, but no hint at it either bein possible, not possible or possible lster as it was with the last two new releases.
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    Issue Automatic renewal via SSLit doesn't work for wildcard certificates

    Hello, I actually have this issue ever since we changed over to SSLit!, the domains using normal .acme folder verification do correctly renew automatically, all domains that use wildcard certificates and do DNS check do not. I always get this mail: Could not secure domains of xxx (login xxx)...
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    Issue Can't remove PHP 8.0 due to Roundcube - but PHP 8.1 is available

    Plesk is refusing to allow me to remove PHP 8.0 without uninstalling Roundcube. But Roundcube is delivered with Plesk in Version 1.6, which does support PHP 8.1 which is available by OS vendor. Any way I can get around this?
  8. D

    Issue Plesk Backup Restoring isn't working

    Multiple times tried to restore a plesk backup of one domain today, always got a success note in Plesk and via e-mail but nothing at the domain was actually changed, neither files, database or configuration, despite everything selected. It's just as if it wouldn't do anything but touch all files...
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    Password security "secure" does not recognize a secure password as secure but as 'medium'

    User name: D3nnis3n TITLE Password security "secure" does not recognize a secure password as secure but as 'medium' PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian 18.0.30, Ubuntu 20.04.1 PROBLEM DESCRIPTION Kl1#-3zL (for example) is not recognized as a secure password but...
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    Question Ubuntu 20.04 - Docker Extension

    Hello, it seems the Docker extension is not yet available for Plesk used on Ubuntu 20.04? Is this correct? Is there an ETA when this will be available?
  11. D

    Forwarded to devs Let's Encrypt wildcard cartificates cannot be renewed automatically

    User name: D3nnis3n TITLE Let's Encrypt wildcard cartificates cannot be renewed automatically PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Plesk Obsidian 18.0.28 Update Nr. 3, Ubuntu 18.04.4 LTS, AMD64 PROBLEM DESCRIPTION When activating the auto-renewal of Let's Encrypt Wildcard...
  12. D

    Issue Let's Encrypt Issues with Renewal

    I'm using Let's Encrypt to secure my domains via wildcard certificates. It's set to renew the first day of every month, no matter how old the certificate is. Unfortunately that hasn't been working for quite a while now and i'm tired of manually renewing now. I get the following via mail for all...
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    Issue mxtoolbox DKIM: Body Hash Did Not Verify

    Getting an error from mxtoolbox regarding body hash, it sees a different hash than it expects. I just activated this feature for the first time. What could be wrong?
  14. D

    Issue Let's Encrypt - Can't secure Subdomains

    Hello, now that the creation of wildcard certs worked, i wanted to secure my subdomains with it. The documentation says: This, unfortunatley, fails on step 4 as the wildcard certificate is not listed in the dropdown menu of subdomains but only on the main domain.
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    Resolved Let's Encrypt Wildcard Cert does not appear

    Hello, i updated the Let's Encrypt Extension today and wanted to switch all certificates to wildcard certifiactes. Unfortunatley, the option "issue wildcard" does not appear in my panel. I edited the panel.ini like the following, which should work: The docs say that i do not need to restart...
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    Question Health Monitor

    Will Health Monitor finally get accessible in Web Admin Edition? ... It hasn't been working for over three years now.
  17. D

    Question Generate old AWStats through historic logs

    Hello together, i would like to get my old AWStats logs back after upgrade. I do not have any apache logs, i got the AWStats log in format "awstats042016.domain-https". I already tried the script in the knowledge base article and an edited version, first one doesn't work as i haven't got apache...
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    Supported OS

    So, let's make a last try. What about support of Debian 8 / Ubuntu 15.04? The latter seems to be no LTS, so, can we expect Debian 8 Support for the Preview or the final release of it? CentOS has just sooo old software, Debian 7 is the same. And btw: Why there was still no announcement...
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    Health Monitor in Power User

    Hello together, i can't seem to get access to the health monitor in power user mode. As my plesk license was "upgraded" from a usual 11.x 10 Domains-License to new WebAdmin Package, i can't choose service provider view anymore. How can i get access to the health monitor now?
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    Can't install on openSUSE 13.1

    I get the following error:
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