• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. F

    Issue SELinux error message - write access on the file passwd.db

    I am running Plesk Onyx 17.8.11 Update #55 on CentOS Linux 7.6.1810 (Core). The following error SELinux error is reoccurring in the messages log every minute. Question: Is this a hack attempt or a bug? I'm hesitant to allow this action without knowing the possible repercussions. Jun 12...
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    Question Generating New DNSSEC keys

    How do we generate new DNSSEC keys for a previously signed domain? After making some DNS changes we see the following when generating a DNSreport from dnsstuff.com: ns.XXXX.org. appears to have a signed A record with a key I can no longer find keyTag=48423 ns.XXXX.org. appears to have a...
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    Resolved Plesk upgrade from 17.5.3 failed

    The following is a snippet from the auto installer logs. Patching file (221 of 282) /usr/local/psa/lib/modules/python/phpinimng/php_ini.py Patching file (222 of 282) /usr/local/psa/lib/modules/python/phpinimng/php_cgi.py Patching file (223 of 282)...
  4. F

    Mail Queue - Sender Not Found - Recipient Not Found - Age 15846 days

    Viewing the mail queue from the Plesk Panel, I see messages in the queue listed with Sender "Not found", Recipients "Not found", Date Dec 31, 1969, Age 15846 days, Size <random> These messages are difficult to delete (requires multiple attempts) using the Panel "Remove" function. Deleting...
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    10.4.4 Update #29 broke Qmail

    OS Linux 2.6.32-220.13.1.el6.x86_64 The auto update to 10.4.4 Update #29 broke Qmail. The server now rejects all incoming SMTP email (from numerous domains) with the following message: Remote host said: 554 mail server permanently rejected message (#5.3.0) [BODY] From the maillog...
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    Atmail Client Display Problem

    Customers trying to access email via Atmail cannot display messages that contain HTML, links or mixed format messages. The problem occurs in IE and Firefox. Chrome generates the following error: "message could not be loaded from the server". (I haven't tried any other browsers). Text...
  7. F

    Parallels Products Installer/Updates Fails

    OS Linux 2.6.9-89.33.1.EL Panel version 10.0.1 After upgrading to 10.0.1 navigating to /Tools & Utilities/Updates fails with the following message: Any suggestions would be appreciated.
  8. F

    Update from 9.2.3 to 9.5.2 Fails

    Testing package set / solving RPM inter-dependencies... Downloading headers to solve dependencies... There was an error downloading: http://autoinstall.plesk.com/PSA_8.3.0/dist-rpm-RedHat-el4-i386/headers/AdvancedPoll-0-2.03-80024.noarch.hdr There was an error downloading...
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    AtMAil defaults to main web page

    Six days after installing hotfix 92091210 AtMail has stopped working. The following is from psa-hotfix92091210.11.log: webmail.domain.com will not bring up the AtMail web page. I am running RedHat Linux 2.6.9-89.0.16.EL. Any help would be appreciated.
  10. F

    SSL Certificates for SMTP, POP3, IMAP with multiple virtual domains

    How can I specify domain specific (individual) SSL certificates for mail services? I host multiple domains and customers are reporting errors sending and receiving mail due to SSL certificate errors/mismatches.
  11. F

    POP3 SSL connection uses localhost security certificate

    I have numerous customers using Thunderbird and Eudora mail clients. When signing on to either retrieve or send mail (SMTP Authentication) they receive the following message. "localhost" is a site that uses a security certificate to encrypt data during transmission, but its certificate is...
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