• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. S

    Issue Outgoing mail limit

    Hello, We are experiencing a problem with the outgoing mail limit. This is not the first time we have noticed this issue. We have a domain with a limit of 1,600 emails per hour (for the domain, subscription, and mail account). However, the client is unable to send emails. When we check the...
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    Resolved Error migrating tool

    Hello, I starting receiving this error when I try to use the migration tool: Failed to fetch basic information about resellers, clients and domains data from source servers Cause: Command execution failed on the local server with non-zero exit code. command: rsync -r --chmod=Fu=r,Du=rwx,go=...
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    Resolved Installing sqlsrv extension for Plesk php 8.1 following article does not work

    Hello, I following this article: https://support.plesk.com/hc/en-us/articles/12377482190999--How-to-install-sqlsrv-extension-for-Plesk-PHP-handlers To install sqlsrv extension for php 8.1 in a Debian 11 server. I followed step by step for debian, also checked if plesk-php81-dev and...
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    Issue Access to a database from another plesk server

    Hello everybody, I need to access to a plesk database of one domain hosted in one server from another domain in another server with plesk. In the destination server (the server where I need to access to de database) I went to Tools & Settings > Database Servers > Settings > and click on the...
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    Issue Too many connections (Several plesk servers same problem in the last week)

    Hello, Last week I had different 5 plesk servers with the same problem. I see the error "too many connections" in the websites or control panel. All the servers are with Debian 12 and Plesk 18.0.61 #5 Restart mysql does not work. If I execute: I have to wait nearly 30 minutes and after that...
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    Issue Error changing from litespeed to apache

    Hello, I am trying to change a server from litespeed to apache but I have an error when I do it: Line 146 (in the middle): If I went back it worked again but under litespeed... Any ideas?
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    Question From where is calling this IP?

    Hi everybody, First of all, thank you very much for trying to help me. I have an IP address that is always connected to one of my servers: I added the IP to fail2ban to block it, but it is still there. I searched the logs to find out where the IP is calling from: No luck... So, how can I...
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    Question Rule to block in plesk firewall all traffic from ports that plesk does not use?

    Hello, It is possible to create a rule in the plesk firewall in order to block all connections from ports that plesk does not work? If the response is yes, how can I do it? Anyone did this and how was your experience? Thank you in avance
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    Issue Filter for plesk-wordpress jail does not work, any ideas?

    Hi, It seems the default installation of fail2ban does not work to block wordpress logins. For example, this is the log of one of our wordpress sites: And many more lines. However the IP is not blocked by the wordpress jail (or any other jail) So I assume this jail is not working. I didn´t...
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    Resolved Problem tuning fail2ban

    Hello, I found a very nice article in plesk blog to block badbots with fail2ban. I have problems with ClaudeBot who is hitting the server all the time. The problem is that I have some problems with the article. First I edited /etc/fail2ban/filter.d/apache-badbots.conf as requested adding the...
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    Question Firewall rule to block bots

    Hello Everybody, We have a bot called claudebot who is hitting very hard a site. This bot has 1300+ different IPs, so my question is: It is possible to block a bot in the plesk firewall by his name for example? Something like if UserAgent contains claudebot then block. Thank you in advance
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    Resolved Can´t delete a mail, when I delete, it appears again

    Well, this is strange. I have a client who tell me if he delete a mail the mail appears again. I check it on webmail and thunderbird and it`s true. So I went to: /var/qmail/mailnames/domain.com/account/Maildir/cur List the mails and I found this: -rw------- 1 popuser popuser 32945 may...
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    Resolved How to obtain the IP of a webmail login

    Hello, From time to time spammers uses webmail to send spam (after obtain a password from a client of course) But if you check the logs you can see this in the /var/log/mail.info: Apr 24 09:35:59 server dovecot: imap-login: Login: user=<xxx@yyy.com>, method=PLAIN, rip=::1, lip=::1...
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    Issue Error 500 accessing mailing lists

    Hello, I have mailman3 installed in a Debian 12.5 server with php 8.1. If I go to domain -> mail -> Mailing list I received a screen with this error: Anyone can help me? 500 TypeError count(): Argument #1 ($value) must be of type Countable|array, bool given Type TypeError Message count()...
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    Resolved Templates over mailman3 does not work and stop lists to work

    Username: TITLE Templates over mailman3 does not work and stop lists to work PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE Debian 12.5 64 bits. Plesk Obsidian Version 18.0.59 #2 PROBLEM DESCRIPTION When you create a template in a list, list stop to send the mails you send to...
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    Question Mailman3 add superuser for manage list

    Hello, As I can read here: https://docs.plesk.com/en-US/obsidian/administrator-guide/mail/mailing-lists.59438/ To configurate the mailing list you can access to: https://lists.<your Plesk server hostname>/mailman3/admin/mailman (it's mailman3 not mailman, the help is incorrect) But, I don´t...
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    Issue Mailman3, cpu near 100% all the time

    Hello, I have a new plesk server with Debian 12.5, I installed mailman3 and I migrated a web who worked with mailman2. The domain have 40 lists more or less. As a result of this, cpu usage of the server is nearly 100% all the time with the proccess list of phyton causing this. It is impossible...
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    Question Mass Email Notifications

    Hi, In mass email notifications it is possible to use <name> in the mail to add the name of the client. The question is if there is a possibility to add the domain name also. I used <domain> but does not work. Thank you
  19. S

    Issue Problem migrating sites

    Hello, I want to migrate some domains from an old plesk 18.0.27 to a new server with last version of Plesk (18.0.58) When I start the tool for migrating sites I received this error: However If I start the migration tool from a Debian 11 server (instead of Debian 12) with the same plesk...
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    Issue I tried to delete a subscription but it is in queue

    Hello, I delete a few subscriptions in my plesk server but one of them is in queue since 2 hours... I deleted a few after and all were deleted but this is in queue. So I don´t know what to do as there isn´t a button to stop the action or something like that. Also I don´t want to delete again...
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