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Hi, Been having a problem with one of our subscriptions after we change the MX records on the server, The email address has a new mail server and it's not existent on our plesk control panel but since then we can't seem to be able to send any emails to the address anymore and been getting...

After looking in /var/log/sw-cp-server/error_log I see lots of entries along the lines of After attempting once more to go to the applications vault the line appeared again in the error log so I'm pretty sure this is the issue. Unfortunately I am unsure if this refers to the APS catalogue...

Hm we don't seem to get that - was it on the panel or in logs?

When looking at applications on a domain, [Featured applications] shows the message "Search results could not be loaded at the moment." with a link to retry without fail. On [All available applications] we can see the overall structure (Web, Personal, sub categories) but if we try to look at...

After leaving this on for a while, the clients stats have still not updated. Is it possible that something needs putting in cron that hasn't been for whatever reason? I'm now going to look through some error logs and see if I can find a reason

Background: After migrating a domain the statistics for the domain stopped being taken. The client can still see the statistics page but this only shows data for up to the date of migration. I went to the service plan for this and ticked the box that says "accessible via password protected...

We have two servers; both are running plesk on CentOS 5. Server sA is new and we have just migrated all the hosting and mail to that one. Server sB is the old one. We want to be able to use sB as backup for sA incase for whatever reason a problem arises with sA. I already know that we can...

We've had the same issue here. Luckily not many domains had this and a quick grep -R of /var/named/run-root/ on the older server told us which domains had these. We were then able to input these using the control panel on the new one. Still it has caused a few problems as it took us a little...

We are running plesk 10.2 on CentOS 5 x86_64 on both servers. When we migrate domains with mailing lists the basic information transfers across (subscribed emails for example) but some settings do not transfer, such as maximum message size and whether or not to notify the administrator of...

Just as a note it is possible to change the domain name to be lower case and then migrate whithout problems creating the email accounts, however to change the domain name you can't just go from DoMain.com to domain.com. This gives the error that the domain already exists. You have to change it...

Hi Igor, I will try to remember to use this in future, to save time. There are two slightly separate issues, which I have put together because of their similarities. If you would prefer these to be separated out into two separate issues (or there is another problem with the way I have...

Attempted fix, failed I tried the fix on a test domain and it failed. Neither server has duplicate guids for different domains and guids that are present on both servers are for the same domain. Thanks all the same for your quick response igor. I feel sure this is something to do with the...

I have submitted this to bug reports a few days ago but no answer as yet. When migrating domains with mixed upper and lower case names we have problems migrating the emails for that domain. The migration manager logs show things such as the following: When I run these commands on the...

I have managed to solve this; I simlply added a backup_time and backup_day column to the BackupsScheduled table (time and date datatypes, NOT NULL). This can be done with It then complained that the column 'last' could not be null so I changed the column attributes to allow this then input a...

I've recently started administrating this server and noticed that backupmng isn't working and hasn't been for some time. After taking a closer look backupmng produces the error: Unfortunately this doesn't tell me much about where in the (mysql) psa database it's looking or why and I haven't...