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i have solved creating a A called * (created in plesk and dns management)

please explaine me what this is not right for you

i have set also into dns manager from provider ns records like in this configuration image from my plesk panel, waiting dns propagation for look if work

ok the problem is that there is not A www created but, if there is a CNAME www.cybergol.es -> cybergol.es is not possible to create a A with www prefix like i have tell first into this thread.

ok if work by default why in this case don't work? please look www.cybergol.es and cybergol.es

Hello, i have try to new add A record (www and ftp) but plesk tell me Error: Such a CNAME DNS record already exists. I think is this the cause that create problem to www prefix that not work fine. Someone can help me about this problem?

Hello like as tile www prefix not working fine(server not found): this is my dns template: <domain>. NS ns.<domain>. <domain>. NS ns1.<domain>. <domain>. A <ip> <domain>. MX (10) mail.<domain>. <domain>. TXT v=spf1 +a +mx -all <ip> / 24 PTR <domain>...