• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. S

    Resolved Migration error from 12.5 to obsidian due to ssh public key auth while using passwd

    Hmm. Am I blind? I don't find a button to mark this thread as resolved ...
  2. S

    Resolved Migration error from 12.5 to obsidian due to ssh public key auth while using passwd

    The issue was fixed by Plesk support, thanks again for the advice! Technically on the target server there was a ssh directive missing (PubkeyAcceptedKeyTypes +ssh-rsa), after that the migration was successfully via public keys. Okay, it was not a solution to migrate with passwort auth but at...
  3. S

    Question Upgrade Agenda from 12.5 to 17.8

    I'm a bit late and still run 12.5 on Ubuntu 14.04 that is not directly upgradable to 17.8, so I think about following steps: 1. Upgrade Plesk 12.5 to Onyx 17.5 2. Dist upgrade Ubuntu to 16.04 3. Upgrade Onyx to 17.8 Is this a practicable way? Did someone else do this already before? Many thanks!
  4. S

    Resolved DrWeb Update Can not open file '/var/drweb/updater/last_try_cache' for writing

    Okay, after checking all options from above and even trying to play a bit with the permissions of drweb's files I come to the conclusion that actually the only way to get a propper update via cron is to start the job as root. That's not the best solution but also not a tragedy as far as I can see.
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    Resolved DrWeb Update Can not open file '/var/drweb/updater/last_try_cache' for writing

    Hi, thanks, but there is one thing I don't understand (okay, my try with "su drweb" was not really effective if drweb did not have a shell (/bin/false), so I executed the script as root and therefore I had no problems with permissions): These permissions are really right? The error from cron...
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    Resolved DrWeb Update Can not open file '/var/drweb/updater/last_try_cache' for writing

    Hi, thanks for your fast reply. drwxr-xr-x 17 root root 4096 May 18 20:34 /var drwxr-xr-x 13 drweb drweb 4096 May 8 02:33 /var/drweb drwxr-xr-x 4 drweb drweb 4096 May 8 08:42 /var/drweb/updater drwxr-xr-x 3 root root 4096 May 28 06:41 /var/drweb/updater/drweb drwxr-xr-x 2...
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    Resolved DrWeb Update Can not open file '/var/drweb/updater/last_try_cache' for writing

    Hi, on the command line su drweb /opt/drweb/update.pl runs fine without any problems. As soon as I try to run it from cron both from the plesk task scheduler or manually from /etc/cron.d/drweb-update (of course with the user drweb each) I get an error: ----- ERROR: Dr.Web Updater: Failed to...
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    Plesk Update: ERROR while trying to detect MySQL service name

    1&1 confirmed that it was/is a problem with their image. Their proposal for a fast workaround works fine: wget http://de.archive.ubuntu.com/ubuntu/pool/main/m/mysql-5.5/mysql-server-5.5_5.5.49-0ubuntu0.14.04.1_amd64.deb dpkg -x mysql-server-5.5_5.5.49-0ubuntu0.14.04.1_amd64.deb /tmp cp...
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    Plesk Update: ERROR while trying to detect MySQL service name

    OMG, it was installed from an 1&1 image ... :) But don't mind, many thanks for your fast reply! I will search for an init script of another 14.04 installation...
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    Plesk Update: ERROR while trying to detect MySQL service name

    No, I don't have. Therefore I thought the article of plesk kb could be the solution. I think as Ubuntu does not use the init-Scripts for mysql control this file is missing. Should it be linked to another one?
  11. S

    Plesk Update: ERROR while trying to detect MySQL service name

    Hi, my plesk does not install updates, it breaks with: ERROR while trying to detect MySQL service name Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_installation.log), fix and try again Trying to check the error reason in the installation.log I found that there is...
  12. S

    Plesk Panel Users root and admin

    Thanks a lot! I really searched the docs but I could not find this advise of the kb. For I had no /usr/local/psa/admin/conf/panel.ini but only its skeleton (/opt/psa/admin/conf/panel.ini.sample) I guess, I created an empty one with the [login] directive and it works as expected.
  13. S

    Plesk Panel Users root and admin

    Hi there, I can login in my Plesk Panel with the users root and admin. But I cannot change the password for root there. If I'm logged in the Panel as root and click on "Change Password" (translated, might be different because I use German language) the password changes for the user admin. Or do...
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