• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. L

    Question Reseller / Customer users

    Hi, I know that there is the option to have extra users for customers, that will then allow those extra users to access all (or specific) subscriptions, but is there that option for Resellers? I've not managed to find it if there is so some pointers would be appreciated! Thanks, Leigh
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    Issue Email can't be sent to domain on the same server (but with external MX)

    The other client is actually using one of our other mail platforms (provided by a third party), and I don't want to start making kludges if i can fix it properly. Will have to raise a support ticket with Plesk themselves! Thanks for your input though - it is appreciated! Leigh
  3. L

    Issue Email can't be sent to domain on the same server (but with external MX)

    No, we can't do that - they don't use Office 365. Is it not possible to manually tell postfix that it doesn't deal with email for a particular domain? Wonder if it's worth activating, then deactivating the mail for the domain - will that reset the postfix config?
  4. L

    Issue Email can't be sent to domain on the same server (but with external MX)

    It already is deactivated there. Leigh
  5. L

    Issue Email can't be sent to domain on the same server (but with external MX)

    Just had contact back from the customer - they are having the issue when using SMTP also. So, it does mean that for some reason Postfix does believe that it's handling mail for this particular domain. Where is that set up? I'm assuming in a table in `psa` somewhere? Regards, Leigh
  6. L

    Issue Email can't be sent to domain on the same server (but with external MX)

    Hmmm, you have a point - i'm only taking the customers word for that. Maybe i'll have to check for myself! Leigh
  7. L

    Issue Email can't be sent to domain on the same server (but with external MX)

    Webmail / plesk is set up as default out of the box - if it looked at DNS only, then it would work (as the server is authoritative for both domains). As it is, it's just giving it to postfix and postfix is saying 'i don't have this user'. I could redirect all mail via PHP to a different SMTP...
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    Issue Email can't be sent to domain on the same server (but with external MX)

    Yes, all of those apply. Two different clients on the same Plesk server. The first uses email on the server, the second only has DNS set up. The first sends an email to the second (who has mail hosted externally) via webmail, and there is no DNS lookup to see where the second has email -...
  9. L

    Issue Email can't be sent to domain on the same server (but with external MX)

    Hi All, I'm currently using Plesk Onyx on Cloudlinux - out of the box (server was only set up and had data migrated from an 11.5 box in the last few weeks). One of our clients can't send email through webmail to another domain, coming up with address not found error. The recipient domain is...
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