• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. V

    Issue plesk aibolit_wrapper[792]: Too many requests, backing off till

    Hello! I've checked our internal KB knowledge and there is no information about reported error message. The message is likely related to Imunify and the vendor of this product is CloudLinux. In case the crash will reappear I suggest contact Plesk technical support to further investigation, they...
  2. V

    Question Database - Related to "domain" (API)

    Hello! This functionality is yet to be implemented in Plesk. The feature request already exist and you could vote for it here: https://plesk.uservoice.com/forums/184549-feature-suggestions/suggestions/42727382-add-assign-this-database-to-a-site-to-api-functi
  3. V

    Question Change Administrator password

    Thank you for update. Yes, it is possible to login into Plesk using built-in Administrator password but you can't change it via Plesk GUI or CLI for security reasons. It is possible to do only directly in Windows system.
  4. V

    Issue Scheduled Tasks/Cron

    Thank you! I'll check it in the test environment and keep you informed
  5. V

    Issue Problem: SASL PLAIN authentication failed

    Thank you for update! Without detailed logs analysis it's hard to identify cause of the issue. The message from log you've sent itself cannot lead to the issue with blocking mail functionality. I would recommend contact Plesk technical support team to speed up investigation.
  6. V

    Issue Problem: SASL PLAIN authentication failed

    Hello! It looks blocked by fail2ban policy when someone try to login via mail client using wrong password and after some failed attempts fail2ban block it for specified period of time. Please check Fail2ban configuration...
  7. V

    Question Change Administrator password

    Hello! The Administrator is built-in Windows user and it's only possible to change it by connecting to the server via RDP. For example: https://www.ionos.com/help/server-cloud-infrastructure/server-administration/changing-the-windows-server-20192022-administrator-password
  8. V

    Issue Sub domain additional nginx directives

    Hello! It's hard to say what's going wrong without web server logs. Please check /var/log/nginx/error.log when you call POST /api/v1/users to see if there are any errors appear. You could post errors from log here however I would recommend contact Plesk technical support team to speed up...
  9. V

    Issue Scheduled Tasks/Cron

    Hello! Could you please reproduce the issue and check Plesk log: 1) Connect to the server via SSH 2) Run the following command: tail -fn0 /var/log/plesk/panel.log 3) Go to Plesk GUI and click "Run now" for required task 4) Get back to SSH and check output of tail command for any errors If...
  10. V

    Issue Returned a Permanent Error 550 5.7.26

    Hello! >> my mail server is Lotus Notes version 10.0.1 Please note, that Plesk does not support Lotus Notes mail server and it seems you are using external mail server. Also, according to provided information you're using external DNS provider. In this case there is nothing to configure in...
  11. V

    Question Why Plesk create "access_ssl_log.webstat" with disabled "web statistics"?

    Hello! I've checked in the test environment and even if I removed Webstat and Webalizer the access_ssl_log.webstat is created after execution of the statistics utility command: plesk sbin statistics --calculate-one --domain-name=example.com Log files access_log.stat, access_log.webstat...
  12. V

    Question Plesk remote (encrypted) backup option

    >> I dont really get the [...enable backup encryption on the cloud storage side.] part. This is example for Dropbox: Dropbox advanced encryption: An overview
  13. V

    Question Plesk remote (encrypted) backup option

    Hello! Currently, Plesk has native integrations with several cloud services: https://support.plesk.com/hc/en-us/articles/12377476581783-What-backup-solutions-are-available-in-Plesk-and-how-to-use-them >> Or is there any ways to store the backup on a encrypted drive such as MEGA, ProtonDrive...
  14. V

    Question Plesk Pricing

    Hello! Plesk itself does not provide hosting solution for the websites. The Plesk is software product that should be installed on the server and it allows to manage this server and websites via GUI interface. You could change your server provider to another one but you still need to have a...
  15. V

    Issue Migration Error: from Obsidian 18.0.34 Update #2 to Obsidian 18.0.66

    Hello! Please verify that root password is correct by connecting to source server directly via SSH. Also, it's possible that root login is not permitted on the source server. You can configure it in SSH config: 1. Open SSHD config on source server: vi /etc/ssh/sshd_config 2. Set the...
  16. V

    Question SMTP Firewall - is it possible to block brutforce attacks?

    Generally if you disable SMTP (Mail sending) in Plesk firewall which is in fact port 25 then other mail servers will not be able to deliver emails to your server. Other mail servers do not use port 465 for delivery. They strictly adhere to port 25 for SMTP communication. The general...
  17. V

    Question SMTP Firewall - is it possible to block brutforce attacks?

    Hello! Please ensure fail2ban jails are active for mail services (Postfix/Dovecot). Also, it is possible that time interval for detection of subsequent attacks is not enough to stop this breach attempts. Go to Tools & Settings > IP Address Banning (Fail2Ban) > Time interval for detection of...
  18. V

    Issue dev/urandom file with huge size

    In such case I would recommend you contact Plesk technical support team as investigation is required to determine cause of the issue.
  19. V

    Issue Redundant error after changing ssh port with plesk extension - SSH Terminal - 1.3.8-111

    Hello! This behavior caused by known SSH Terminal extension bug EXTPLESK-5050: https://support.plesk.com/hc/en-us/articles/18014830225943-Unable-to-access-the-SSH-Terminal-extension-when-SSH-port-is-customized-Connection-Broken As a workaround, after changing SSH port update SSH terminal...
  20. V

    Question FTP log for (failed) login attemps

    Hello! Yes, it's correct location. I would recommend use the following article with collection of common Plesk and services logs: https://support.plesk.com/hc/en-us/articles/12377744787991-Plesk-for-Linux-services-logs-and-configuration-files#ftp
Back
Top