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We have Parallels Presence Builder 11.5.7 A client was making some changes. Not happy with what they had done, they tried using the "Restore" command to the latest one shown on the list. This one is an older version and not what they want. They have NOT clicked "Publish" so the published...

Nudge. Igor, please help on this one.

Sorted one problem and now created another Thank you for your response, as ever, Igor, We host domain.com. User xxx@domain.com has an email address xxx@domain.com After looking at your link Igor, and I knew this anyway, I have a "Customer" set up - Joe Bloggs. The customer's contact...

We have Plesk 10.2 I need to change the password for an email acocunt. I went to "Users" and the relevant user. The user is xxx@domain.com and their email address is the same xxx@domain.com. When I put in the new password and Save, I get a message: but there is only one user with that...

Thank you for that warning, Igor. If the second server is just "dumb" as Linux HA until needed, presumably it would not broadcast as it would not be used until the first server goes down. The annual cost for Plesk licences is not cheap and to purchase a second one "just in case" would be...

Thank you, as ever, for your response Igor. Are you saying that if the primary server went down and everything switched to the secondary server, if the /etc/sw directory was the same then the licence would make available the web interfaces for Plesk etc.? If any other experts read this, I...

Forgive me if this is a newbie question. We have Plesk 10.2.0 on CentOS5. We also have a second, older server also with CentOS5. I want to set up 2 things: 1. Linux High Availability between the 2 servers so if one went down everything would automatically flip to the second server which...

Since upgrade to Plesk 10, we have had times when mailboxes randomly turn off. On the Plesk CP, it shows that the mailbox is active. But emails are not delivered. The only way we can see that it is off is with the CLI: and the only way to turn it back on is by: Can anyone explain...

Hi Igor, I have read that thread. On Go to Server Administration Panel > Tools & Utilities > Application Vault > Installed Apps tab we do not see "Go to Online Store" and when we go to Subscriptions > Domain CP > Applications > All available applications the categories all list there, but...

Please can someone help. We have two servers both with: OS Linux 2.6.32.28-1.art.x86_64 Panel version 10.2.0 On one, we are able to send emails to xxx@dmcadmin.co.uk On the other one, it fails with: Can someone tell me what setting will allow these emails to go through? Many...

Hi Igor, Little Nudge please. Please can Parallels get a way for us to get a fuller report on a domain - it used to be so useful and used so much and now we just cannot get the comprehensive breakdown as Plesk 9 used to show. Thanks

Wow. Thank you for the warning and we will be careful with that. We have a new server that we are migrating things to so we can do a test with a test domain and look at the issues that you experienced. I'm grateful to you for the input.

That is one of our team who initiated that thread! We will not simply rename until your developers have had a look but there are some major domains that we had to tweak in the old days when it was set up to cope with the uppercase/lowercase issue and I worry that a simple rename may not carry...

Igor, Thank you for the step-by=step instructions. We have had problems with domains that have a mix of uppercase and lowercase in the domain name. They are preventing us from migrating from Plesk 10 to a new server also with Plesk 10. We will try changing to lowercase and see if that fixes it.

Igor, Are we able to break down the statistics for domains in Plesk 10? In Plesk 9 there was a very useful "full report" where it listed lots of information in detail. In particular, we could tell owners if they had a particular email address that was using a lot of disc space. Plesk 10 does...

The best is to change your DNS settings on your computer to be your new hosting server's IP address. Then any requests go there and you should now be previewing the websites on the new server. Then change them back to work as normal. (During this process do not send emails as they will try to...

I think that the easiest way is that on your server you want to copy all the DNS settings for their domain (name servers, MX, A etc.) so that the MX record is pointing away. Also, for the domain on your server you may have to turn off mail (even though you have not set up any email...

LeeGrant, We upgraded from Plesk 9 to 10. It is a TOTALLY different system and we have been dogged with issues and bugs, many of which remain unsolved. I am a fan of Plesk, but personally I would recommend that you stay with Plesk 9 for now. If you move to Plesk 10 you cannot go backwards...

that is certainly how we used to do it in Plesk 9, but I was hoping that with this new feature in Plesk 10, we would be able to do it for all, not just for those with IMAP. THANK YOU for your input which is much appreciated Knarf.

Sorry, I read it in haste. I'm sure if I set it up as IMAP it would work, but IMAP does not suit this email address - we are monitoring a number of them and they come in as POP3 using the same common folders. It seems a bit of a restriction if our clients using that facility are forced to use...