• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

rdns

  1. A

    Issue rdns

    Hey there, My customer hotel-haus-krone.de receives email errors from certain mail systems saying that the rdns record is not set or invalid. Mails from all domains are sent via the server's hostname alexanders-web-services.de. All domains' mx are looking like mail.<customerDomain>.<tld> I...
  2. L

    Resolved rDNS problem

    Foremost, I am new to Plesk. I am using Plesk to manage the DNS settings and struggling with the email deliverability. I'm using a third party mail service provider and verified that the required MX records are correctly set up. However, there is this ERROR: No reverse DNS entries. The rDNS...
  3. L

    Question Send Mails from one FQDN

    Hi Community, is it possible to tell Plesk just sending mails from the FQDN that is set to the rDNS entry? I have the Problem that my mails of my domains will marked as spam because of the rDNS answer. Thanks
  4. Y

    Resolved Is rDNS possible for multiple domains sharing a single IP?

    Hi, I read through a few similar this post title so sorry if this may seem a little redundant but none gave me the answer I was looking for :-) Basically I just need to know if there is anyway to setup rDNS on different domains that are sharing the same IP address. From my general...
  5. R

    Question Mail server DNS problem.

    Hi everyone, I using Plesk Obsidian version 18.0.42 on Windows Server 2019. Hotmail and trendmicro do not receive mail. When I checked on mail-tester.com, I found the following errors. Spam Test Result In the plesk settings, the server name is set to mail.bendebul.net. Likewise, rdns...
  6. B

    Issue SMTP Reverse DNS Mismatch

    Hi, Recently my all my domain hosted on the same server using 1 static IP has been facing this issue. Can anyone help me with this issue? Current setup public IP address already have RDNS setup to server domain name 223.25.82.206 > RDNS > proteus-dt.com error I am receiving
  7. Y

    Question Proper rDNS records for multiple domains under same IP

    Hello all! I am dealing with a very annoying problem lately, which has to do with emails sent from my server being rejected. In the logs I get an error that the connection was rejected as a Reverse DNS for my IP does not exist. Indeed, doing an online reverse DNS lookup for my IP returns...
  8. Cero

    Issue Right Mail Settings Spam RDNS DKIM Reverse DNS lookup or reverse DNS resolution

    No Help no question ;)
  9. B

    Question Fully Qualified Domain Name - FQDN and Reverse DNS

    Hello, I am having a problem where one of the domains I have on my server cannot send emails to certain addresses. These are @gmx.de, @web.de and aol.com. These providers give the following reason for the emails not being delivered Emails from your email server were rejected because the PTR...
  10. T

    Issue Your reverse DNS does not match with your sending domain.

    I'm testing on Newsletters spam test by mail-tester.com and getting a result: "Your reverse DNS does not match with your sending domain." The rDNS correctly matches the domain name However, the HELO shows the name of the vps The suggested fix is: You may want to change your pointer (PTR type)...
  11. T

    Question rDNS of domain not created on plesk

    Hello World I work with plesk since a long time. I started recently a fresh install but i stay blocked on something We own our IP /21. And i want to configure rDNS for for a domain i don't manage on plesk. How can i do that now?
  12. P

    Question 2 PTR for 2 IPs but only 1 host

    Hello. First of all, sorry if I say something that is not correct. I have 1 VPS with Plesk. Name host.domain.com This server has 2 IP4 The main IP (IP1) has a DNS type A zone host name: host.domain.com Secondary IP (IP2) is assigned to a domain from a client. For example: domaincliente.com...
  13. J

    Match HELO with the rDNS

    Hello, I have a plesk (ver12.5, CentOS 7) server and in it, there are multiple domains. These domains have been distributed amongst 2 different IPs. (4 domains on IP1 and 3 domains on IP2). I want to match the SMTP HELO with rDNS because it helps with the email deliverability. I know there is...
  14. M

    Reverse DNS records in /var/named/chroot/var in-addr.arpa files

    Platform: Plesk 12.0.18, CentOS 6, historically migrated from a Plesk 11 version. Dear all, When I do a dig -x <IP_address> from the server I get several outdated results due to PTR bind files (nnn-nnn-nnn.in-addr.arpa) that sit on the /var/named/chroot/var directory and are referenced from...
  15. D

    Reverse DNS does not match SMTP Banner

    Hey All, One of my clients has been having an issue with email sending - I'm thinking its the error displayed on MXToolBox - Reverse DNS does not match SMTP Banner I'm really not sure how to fix the issue - you can see the error here Can anyone help please?
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