An issue with mail account on the Plesk 11.0.9

[the-ideeen]

Hi there,

Some of our accounts have strange issues, the xxx@enotecalatorreroma.com is the one that for months and still now is giving problems when sending emails. Sent emails to Hotmail are going to Junk folder. And only this one account has this problems, the rest are good.. I will be very appreciate if anybody have some magic solution.

Thanks a lot in advance!

 

[UFHH01]

Please post the headers of the eMails, which are redirected into the spam - folder, for further investigations.

 

[the-ideeen]

Hi,

Sure, here:

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

x-store-info: 4r51+eLowCe79NzwdU2kRyU+pBy2R9QCgtQWRKs+T6as6pJwK0ZfPL6/0LOqyC2AvCyBi5yj9tEF8UGojkxUDiKb79ERzxSExpUX1xO980iJ5ndSCWBOmz5+BzU7W89pYyTqrdwwY+k=
Authentication-Results: hotmail.com; spf=pass (sender IP is 109.228.14.33) smtp.mailfrom=picca@enotecalatorreroma.com; dkim=none header.d=enotecalatorreroma.com; x-hmca=pass header.id=picca@enotecalatorreroma.com
X-SID-PRA: picca@enotecalatorreroma.com
X-AUTH-Result: PASS
X-SID-Result: PASS
X-Message-Status: n:n
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtHRD0yO1NDTD02
X-Message-Info: 3c21WZ1hAlsAODtbxwstXQqvtutKmsUhUUCGIOz8ThcS87eXh3vTRrm5vN5cB8LxmjPK3YXyE/tQquFQxz1aZ98/eFsbP2cZNUmzguIBTMr7j+p8MG333ixR3p64F+65SFfr8boKtJrOmBw4Fy7jqAFzNySvFYHkMZ3qZQuncxhVNGRqxGIxFqtklIKXDuNiuPdME8sUs6MhsKJ5fOZPq3DqxXnm1oti
Received: from ideeenlabel.com ([109.228.14.33]) by COL004-MC1F52.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22712);
Mon, 27 Oct 2014 05:07:44 -0700
X-No-Relay: not in my network
Received: from [192.168.1.118] (unknown [31.128.172.25])
by ideeenlabel.com (Postfix) with ESMTPSA id 4E50EB21E8
for <ninjootsu@hotmail.com>; Mon, 27 Oct 2014 12:07:43 +0000 (GMT)
From: picca <picca@enotecalatorreroma.com>
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
Subject: test
Message-ID: <CB3D9A5C-5D38-4FC1-B386-5FB6FB1A674D@enotecalatorreroma.com>
Date: Mon, 27 Oct 2014 14:07:42 +0200
To: ninjootsu@hotmail.com
MIME-Version: 1.0 (Mac OS X Mail 8.0 \(1990.1\))
X-Mailer: Apple Mail (2.1990.1)
Return-Path: picca@enotecalatorreroma.com
X-OriginalArrivalTime: 27 Oct 2014 12:07:45.0254 (UTC) FILETIME=[9DFB0060:01CFF1DE]

test

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

[UFHH01]

First:
Your nameserver has ONE reverse DNS - entry for your IP: ideeenlabel.com => 33.14.228.109.in-addr.arpa , which is o.k., but be aware, that you then have to configure the other domains for this IP more accurate in order to avoid issues/problems that you noticed. The "main" domain, the one which explizit routes to your IP, should contain domains, which use the same MX ( for a example see "Second" ).


Second:
You don't have any accurate SPF - record entries. Examples:

for the domain "ideeenlabel.com" you could use:

v=spf1 mx ip4:109.228.14.33 a:ideeenlabel.com include:enotecalatorreroma.com ~all

( you could as well use: v=spf1 mx ip4:109.228.14.33 a:ideeenlabel.com a:enotecalatorreroma.com ~all )​

for the domain "enotecalatorreroma.com" you could use:

v=spf1 mx ip4:109.228.14.33 a:enotecalatorreroma.com mx:ideeenlabel.com ~all​

You have the possibilty to use more than one MX - record as well, by using additional "mx:YOURDOMAIN.com" - entries in the SPF - TXT records.

Be aware that the string "-all" defines, that IF the SPF entry fails, the result is a definite FAIL. To avoid this, you could use "~all" ( results in SOFTFAIL ) or "?all" ( results in NEUTRAL )
​

Third:
You should consider using domainkeys ( and/or DKIM ), so that corresponding mail - servers may identify your eMails. Please read the documentation for a correct setup, or use the forum / KB - search. There are plenty of suggestions and helpfull threads/posts/articles.

 

[the-ideeen]

Gigantic thanks for the detailed answer! I'll check out these all points and try to set everything properly.

Just a quick question, when I tried to copypaste mentioned SPF record for enotecalatorreroma.com I got this error:


Am I missed something?

Thanks a lot.

 

[UFHH01]

If Plesk doesn't "like" "mx" without the "+", just add it - it's not necessary based on the SPF - policies documentation, but maybe Plesk checks wheather there is a "+" or not. If you experience issues/problems, always try different modifications, or leave out something, just to make sure, WHAT Plesk doesn't "like".

 

[the-ideeen]

Got you and try to "domesticate" Plesk

Thanks once again for your help!