Resolved Autoresponder automatic turn off feature doesn't function

[HMnet]

Hi to all!

My server on Plesk 12.5.30 MU74 (Ubuntu 14.04.5 LTS) doens't turn off the mail-autoresponder at the designated date. Two weeks ago I set an antoresponder for an email-address, that should be turned off at 19/02/2018. Today I checked the autoresponder and it's still active an the "turn-off-date" is still checked.
The server-date ist correct - anybody an idea?

Yours,
Thomas

 

[IgorG]

This looks like a known problem. Have you checked KB -
Switch off auto-reply on function does not work ?

 

[HMnet]

Yes - I cheked the KB, but I didn't found the article...

THX, I'll test it - NOW!

 

[HMnet]

Servertime and MySQL-Servertime are the same.

I checked the processes:
root 1298 0.0 0.0 285248 36444 ? S 06:29 0:00 /usr/bin/sw-engine -c /opt/psa/admin/conf/php.ini /opt/psa/admin/plib/DailyMaintainance/task-script.php ExecuteStatistics --period=daily
root 18881 0.0 0.0 13980 928 pts/1 S+ 09:43 0:00 grep --color=auto DailyMaintainance
root 27674 0.0 0.0 286780 37804 ? S 06:25 0:00 /usr/bin/sw-engine -c /opt/psa/admin/conf/php.ini /opt/psa/admin/plib/DailyMaintainance/script.php

The DailyMaintainance-Script was running,,,
I killed it with kill -9 and restartet it with:
/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f AutoresponderEndDate

Now the ps aux | grep DailyMaintainance command shows:
root 1298 0.0 0.0 285248 36444 ? S 06:29 0:00 /usr/bin/sw-engine -c /opt/psa/admin/conf/php.ini /opt/psa/admin/plib/DailyMaintainance/task-script.php ExecuteStatistics --period=daily
root 21854 0.0 0.0 13980 924 pts/1 S+ 09:47 0:00 grep --color=auto DailyMaintainance

Seems like the task hangs...

 

[HMnet]

OK. Problem is located :

The task /usr/local/psa/admin/plib/DailyMaintainance/script.php starts 6.30 am every morning and ends 5.30 pm in the afternoon. So the turn-off-point from the autoresponder is at the end of that task, which is 18 hours after the end-date. I have to calculate the during of the task in the designated end-date.

No idea why this task last so long. Ok, there are a lot of websites on the server - but 12 hours...