Autoresponder problem

[bokken]

I have a problem with autoresponders in plesk 9.2.2.

When I create one for an active email account, works fine for few days but then stops working.

The autoresponder created and enabled, but still does not work as if it were not activated.

If you go back to delete and recreate a few days working properly, after some time returns to stop working.

¿Someone knows it can be happening?

Thank you.

 

[Andrey Kucherov]

Hello,

Please use the mchk utility in order to resolve the issue.
You can find more information on this utility in the following article:

http://kb.odin.com/944

 

[bokken]

test

Ok, command sucessfull.


[root@server1 ~]# /usr/local/psa/admin/sbin/mchk --with-spam
==> Checking for: mail_spam_restore... ok
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_mailbox_restore... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_auth_dump... ok
==> Checking for: mailman_lists_dump... ok
==> Checking for: mail_responder_restore... ok
==> Checking for: mail_drweb_restore... ok
==> Checking for: mail_kav_restore... not exsists
==> Checking for: mail_spf_restore... ok
==> Checking for: mail_dk_restore... ok
[root@server1 ~]#

I´m testing the autoresponders.

Thanks!!

 

[bokken]

no work

Hello,

I tested a day later the autoresponder, and it does not work, spend a day to stop working and I have to delete and recreate it.

Any idea?

Thank you!

 

[Christopher McBride]

Same Problem

Hi - did you ever find a solution to the problem?

I too have auto responders set, but no response is being sent.

The mail log shows the hook executable is being called and returns "PASS".


Running the mchk utility did not solve anything, even for a day.


Any new help would be appreciated.

 

[bokken]

Solved

Hi,

The problem was solved by the command autoinstaller.

Then make a command mcheck to review everything, and works well.

Missing some mail and packages that did not work properly.

Thanks.

 

[rajinnasik]

Did it work ?

 

[bokken]

Work

Yes, it work correctly!

Update Plesk completly.

 

[rajinnasik]

fixed

Thanks bokken,

But I think no need to update plesk completely. I just reinstalled psa-qmail and autoresponder worked. It will be better to try reinstall/update qmail before trying to update plesk.