Bug on upgrade

[JayStock]

TITLE:

Bug on upgrade​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

After updating to
Plesk Onyx
Version 17.8.11 Update #60, last updated on July 8, 2019 11:29 AM

my PROFTPD transactions are using 100% of CPU and crashing server. ANYONE please help​

PROBLEM DESCRIPTION:

After updating to
Plesk Onyx
Version 17.8.11 Update #60, last updated on July 8, 2019 11:29 AM

my PROFTPD transactions are using 100% of CPU and crashing server. ANYONE please help​

STEPS TO REPRODUCE:

performed a TOP command​

ACTUAL RESULT:

PID USER PRI NI VIRT RES SHR S CPU% MEM% TIME+ Command
44496 jaystockm 20 0 246M 32704 4988 R 99.7 0.0 0:45.82 proftpd: jstockman - 108.182.34.27: LIST
45030 jaystockm 20 0 236M 23684 4988 R 99.7 0.0 0:11.47 proftpd: jstockman - 72.69.245.64: LIST​

EXPECTED RESULT:

5%​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Help with sorting out​

 

[IgorG]

Have you tried to repair ftp settings with

# plesk repair ftp

?

 

[JayStock]

Yes I have, no problems reported

 

[IgorG]

The problem requires investigation directly on your server.
So, please contact Plesk Support Team.

 

[JayStock]

How do I contact them?

 

[IgorG]

How do I contact them?

Plesk Help Center