Cannot change user password

[coolemail]

We have Plesk 10.2

I need to change the password for an email acocunt. I went to "Users" and the relevant user. The user is xxx@domain.com and their email address is the same xxx@domain.com.

When I put in the new password and Save, I get a message:

The e-mail address xxx@domain.com already belongs to another user

but there is only one user with that email address.

The email address is also the email address for a Plesk 10 "customer". As we are able to change the password for email addresses which are not the email address for a customer, perhaps this is the reason for the problem?

Can someone help please? Many thanks in advance, as ever.

 

[IgorG]

Look ta this article http://kb.parallels.com/en/111985 I hope it will help.

 

[coolemail]

Sorted one problem and now created another

Thank you for your response, as ever, Igor,

We host domain.com. User xxx@domain.com has an email address xxx@domain.com

After looking at your link Igor, and I knew this anyway, I have a "Customer" set up - Joe Bloggs. The customer's contact email address is xxx@domain.com. So using the suggestion in that link, I went to the Customers > Joe Bloggs > Edit Contact Info and changed their contact email address to yyy@domain.com.

Now I was able to go to domain.com > Users > xxx@domain.com and change their password which is what we wanted to do in the first place.

Now on Customers > Joe Bloggs > Edit Contact Info, I want to put their email address back to xxx@domain.com, but I amg getting

User with such e-mail address already exists in the system.

I have run the command and got

[root@plesk3 ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e "select id, login, email, contactName from smb_users where email='xxx@domain.com';"
+-----+----------------------------+----------------------------+----------------------------+
| id | login | email | contactName |
+-----+----------------------------+----------------------------+----------------------------+
| 629 | xxx@domain.com | xxx@domain.com | xxx@domain.com |
+-----+----------------------------+----------------------------+----------------------------+
[root@plesk3 ~]#

and that must be the user/email address that we have on the system.

But I want nothing complicated here. The user/email address exists on domain.com. Originally, we were able to set Joe Bloggs up as a Customer with xxx@domain.com as the email address. Why should that prevent us from changing the password for xxx@domain.com?? And now having changed the password, why can I not put xxx@domain.com back as the email address for the customer? Not rocket science!!

Note domain.com does not belong to Joe Bloggs but to a different Customer on Plesk.

I checked a totally different domain where the Customer's contact details are the same. What would happen if like the last one, I wanted to change the password for yyy@domain-2.com? The same? Change email address for ID 312. Then change the password for yyy@domain-2.com, but then as above we would not be able to put the email address for ID 312 back to yyy@domain-2.com

[root@plesk3 ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e "select id, login, email, contactName from smb_users where email='yyy@domain-2.com';"
+-----+--------------------------------+--------------------------------+--------------------------------+
| id | login | email | contactName |
+-----+--------------------------------+--------------------------------+--------------------------------+
| 312 | ABC123 | yyy@domain-2.com | Bill Smith |
| 371 | yyy@domain-2.com | yyy@domain-2.com | yyy@domain-2.com |
+-----+--------------------------------+--------------------------------+--------------------------------+
[root@plesk3 ~]#

 

[coolemail]

Nudge. Igor, please help on this one.