Resolved Cannot ftp

[minimad]

Hi,
I created an ftp user as per Plesk video, but cannot access anything,
The log from Filezilla is:

2022-01-20 15:59:32 15896 1 Status: Selected port usually in use by a different protocol.
2022-01-20 15:59:32 15896 1 Status: Connecting to x.x.x.x:21...
2022-01-20 15:59:32 15896 1 Response: fzSftp started, protocol_version=11
2022-01-20 15:59:32 15896 1 Command: open "XXXXXX_ftpadmin@x.x.x.x" 21
2022-01-20 15:59:32 15896 1 Error: Could not connect to server
2022-01-20 15:59:32 15896 1 Status: Waiting to retry...
2022-01-20 15:59:37 15896 1 Status: Connecting to x.x.x.x:21...
2022-01-20 15:59:37 15896 1 Response: fzSftp started, protocol_version=11
2022-01-20 15:59:37 15896 1 Command: open "XXXXX_ftpadmin@x.x.x.x" 21
2022-01-20 15:59:37 15896 1 Error: Could not connect to server

I can telnet to it, but LS doesn't work



There isn't anything in services management that mentions ftp:



Any ideas what I can do to access it through Filezilla? Filemanager through Plesk works fine. Thanks!

 

[minimad]

For anyone reading this with the same issue - if you are also using Lightsail, then this article sorted it for me.

\\Sorry admins it didn't come up in the original Google search \\

 

[eliamarsura]

You can restart the ftp service with

service xinetd status

https://support.plesk.com/hc/en-us/articles/213403329-How-to-start-or-stop-FTP-service-on-a-Plesk-server

You can also check the logs from here:

cat /var/log/auth.log

https://support.plesk.com/hc/en-us/articles/213403509-Plesk-for-Linux-services-logs-and-configuration-files#ftp

 

[minimad]

that's most helpful, thank you!

 

[DiegoDuda]

very helpful.