• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

cannot send receive emails after migrate

A

AlexeyE

Basic Pleskian
Hello,
I had made the backups of subscription and of whole plesk too and migrate it to other server. It seems all to be fine, but I cannot send or receive emails In Tools & Settings -> Server-Wide Mail Settings - > Mail Queue I see all mails stored there. The IPs was changed yesterday, and now I can see that WHOIS Infos was chanfed too, the domains are online
Can me help please and tell how do I fix this problem with emails or what must I do? I had read ed some post on forum but find noting for me.
On old server I had no problem with sending of emails (post), it is stil on, because I had not by all domains changed the DNS-Records yet.
Thanks
 
  • You could first start by telling us, WHICH eMail - server configuration you are using ( postfix or qmail / courrier-imap or dovecot )
  • You could try to investigate the specific eMail - logs, WHY the eMails are still queued and not delivered.
  • You could try to restart the eMail - service you are using.
  • Plesk has a Mail - Queue - Manager - utility ( mailqueuemng ), which is located at: "/usr/local/psa/admin/sbin/mailqueuemng" . Please use the command:
/usr/local/psa/admin/sbin/mailqueuemng --help

... to see the possible options, using it.​
  • Plesk has the possibilty to reconfigure eMail - settings. With the command "/usr/local/psa/admin/sbin/mchk --help" , you can see the options. The most used command with this utility is:
/usr/local/psa/admin/sbin/mchk --with-spam

... to restore all settings.
​
  • An often used solution to fix issues/problems with eMails is switching from postfix to qmail and back again, or the other way round, over the site: https://www.YOURDOMAIN.COM:8443/admin/update/add-components/ ... or instead of YOURDOMAIN.COM, please use the server IP. - No eMails will be deleted during this process.


  • Please be so kind to provide logs and configurations files, to investigate issues/problems. The potential number of choices are quite high and without such informations, we will start guessing and probably suggest things, which don't help you at all.
 
You must log in or register to reply here.

Similar threads

A
Issue Emails are not reaching the recipients
Replies
1
Views
992
Sebahat.hadzhi
Sebahat.hadzhi
M
Resolved Not receiving emails
Replies
2
Views
3K
MissT
M
R
Issue Unable to send emails using SMTP
Replies
9
Views
2K
Robin McDermott
R
B
Question Unable to Send Emails Using PHPMailer on Plesk Server
Replies
4
Views
1K
King555
K
Z
Issue Blocked ports 25-587
Replies
1
Views
461
zihniates
Z
Back
Top