Issue can't change quotas plesk onyx 12 web admin edition

[lupined]

hi all.
as above. i can't change the quotas of a domain from 10GB (disk space and mailbox). have tried

plesk bin subscription --switch-subscription my_domain.co.uk -service-plan Unlimited

and i get the result

The subscription my_domain.co.uk is now associated with the service plan Unlimited.

but it's still stuck on 10GB. have restarted the server but no change. any further steps i should take?

 

[UFHH01]

Hi lupined,

could you pls. check your panel.log for possible issues/errors/problems?


Placing a "panel.ini" ( as a standart, there is a sample called "panel.ini.sample", which you can duplicate to "panel.ini" ) at "/usr/local/psa/admin/conf" can as well help to investigate possible issues/errros/problems with the Plesk Control Panel, because you are able to setup:

[debug]

; Enable debug mode (do not use in production environment)
enabled = on

[log]

; Log messages verbosity level (from 0 to 7)
; 0 - only critical errors, 7 - all including debug messages, default - 3
filter.priority = 7

; Enable logging of SQL queries
show.sql_query = on

; Enable logging of external utilities calls
show.util_exec = on

; Enable logging of stdin and stdout for external utilities calls (do not use in production environment)
show.util_exec_io = on

...
...

( Pls. note, that the debug level "enabled = on" and "show.util_exec_io = on" should ONLY be used temporarily, not constantly ).

 

[lupined]

hi.
thanks for replying.
the standard panel.log shows no errors relating to quotas or me trying change it for this site.
after enabling debugging i get...

[2017-04-21 09:17:34] DEBUG [dbquery] [0] SQL: connect
[2017-04-21 09:17:34] DEBUG [dbquery] [0] END: 0.00060 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [1] SQL: SET sql_mode = ''
[2017-04-21 09:17:34] DEBUG [dbquery] [1] END: 0.00017 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [2] SQL: select param, val from misc
[2017-04-21 09:17:34] DEBUG [dbquery] [2] END: 0.00026 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [3] SQL: DESCRIBE `ServiceNodes`
[2017-04-21 09:17:34] DEBUG [dbquery] [3] END: 0.00103 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [4] SQL: SELECT `ServiceNodes`.* FROM `ServiceNodes` WHERE (`ipAddress` = 'local')
[2017-04-21 09:17:34] DEBUG [dbquery] [4] END: 0.00011 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [5] SQL: DESCRIBE `clients`
[2017-04-21 09:17:34] DEBUG [dbquery] [5] END: 0.00056 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [6] SQL: SELECT `clients`.* FROM `clients` WHERE (`type` = 'admin')
[2017-04-21 09:17:34] DEBUG [dbquery] [6] END: 0.00010 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [7] SQL: select `id`, `parent_id`, `vendor_id`, `type`, `cr_date`, `cname`, `pname`, `login`, `status`, `phone`, `fax`, `email`, `address`, `city`, `state`, `pcode`, `country`, `locale`, `description`, `limits_id`, `perm_id`, `pool_id`, `logo_id`, `external_id`, `overuse`, `account_id`,
`guid` from `clients` where `id`=1
[2017-04-21 09:17:34] DEBUG [dbquery] [7] END: 0.00017 sec
[2017-04-21 09:17:34] DEBUG [util_exec] [58f9c01ea0bae] Starting: filwrpr 20, stdin:
[2017-04-21 09:17:34] DEBUG [util_exec] [58f9c01ea0bae] Finished in 0.0174s, Error code: TRUE, stdout: , stderr:
[2017-04-21 09:17:34] DEBUG [dbquery] [8] SQL: DESCRIBE `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [8] END: 0.00085 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [9] SQL: SELECT `Modules`.* FROM `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [9] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [10] SQL: SELECT `Modules`.* FROM `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [10] END: 0.00015 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [11] SQL: SELECT `Modules`.* FROM `Modules`
[2017-04-21 09:17:34] DEBUG [dbquery] [11] END: 0.00015 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [12] SQL: DESCRIBE `PersistentCache`
[2017-04-21 09:17:34] DEBUG [dbquery] [12] END: 0.00057 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [13] SQL: SELECT `PersistentCache`.* FROM `PersistentCache` WHERE (events LIKE '%api_update%')
[2017-04-21 09:17:34] DEBUG [dbquery] [13] END: 0.00013 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [14] SQL: INSERT CliCallsStat (`util`, `command`, `lastExecutionDateTime`) VALUES util, :command, now()) ON DUPLICATE KEY UPDATE `count` = `count` + 1, `lastExecutionDateTime` = now()
[2017-04-21 09:17:34] DEBUG [dbquery] [14] BOUND PARAMETERS:
[2017-04-21 09:17:34] DEBUG [dbquery] [14] PARAM 1: subscription
[2017-04-21 09:17:34] DEBUG [dbquery] [14] PARAM 2: switch-subscription
[2017-04-21 09:17:34] DEBUG [dbquery] [14] END: 0.00758 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [15] SQL: DESCRIBE `domains`
[2017-04-21 09:17:34] DEBUG [dbquery] [15] END: 0.00086 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [16] SQL: SELECT `domains`.* FROM `domains` WHERE (`webspace_id` = 0 AND `name` = 'my_domain.co.uk')
[2017-04-21 09:17:34] DEBUG [dbquery] [16] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [17] SQL: select `id`, `name`, `displayName`, `cr_date`, `status`, `webspace_status`, `dns_zone_id`, `htype`, `cl_id`, `vendor_id`, `webspace_id`, `parentDomainId`, `cert_rep_id`, `real_size`, `guid`, `external_id`, `adminDescription`, `resellerDescription`, `description`, `overuse`, `icpStatus`, `icpPermit` from `domains` where `id`=1
[2017-04-21 09:17:34] DEBUG [dbquery] [17] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [18] SQL: select `id`, `name`, `displayName`, `cr_date`, `status`, `webspace_status`, `dns_zone_id`, `htype`, `cl_id`, `vendor_id`, `webspace_id`, `parentDomainId`, `cert_rep_id`, `real_size`, `guid`, `external_id`, `adminDescription`, `resellerDescription`, `description`, `overuse`, `icpStatus`, `icpPermit` from `domains` where `id`=1
[2017-04-21 09:17:34] DEBUG [dbquery] [18] END: 0.00016 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [19] SQL: DESCRIBE `Templates`
[2017-04-21 09:17:34] DEBUG [dbquery] [19] END: 0.00057 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [20] SQL: SELECT `Templates`.* FROM `Templates` WHERE (`type` = 'domain' AND `owner_id` = 1)
[2017-04-21 09:17:34] DEBUG [dbquery] [20] END: 0.00013 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [21] SQL: DESCRIBE `Subscriptions`
[2017-04-21 09:17:34] DEBUG [dbquery] [21] END: 0.00055 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [22] SQL: SELECT `Subscriptions`.* FROM `Subscriptions` WHERE (`object_type` = 'domain' AND `object_id` = 1)
[2017-04-21 09:17:34] DEBUG [dbquery] [22] END: 0.00012 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [23] SQL: DESCRIBE `Templates`
[2017-04-21 09:17:34] DEBUG [dbquery] [23] END: 0.00046 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [24] SQL: DESCRIBE `PlansSubscriptions`
[2017-04-21 09:17:34] DEBUG [dbquery] [24] END: 0.00044 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [25] SQL: SELECT `m`.* FROM `PlansSubscriptions` AS `i`
INNER JOIN `Templates` AS `m` ON `i`.`plan_id` = `m`.`id` WHERE (type != 'domain_addon') AND (`i`.`subscription_id` = 1)
[2017-04-21 09:17:34] DEBUG [dbquery] [25] END: 0.00010 sec
[2017-04-21 09:17:34] DEBUG [dbquery] [26] SQL: SELECT `Templates`.* FROM `Templates` WHERE (`id` = '4' AND `type` = 'domain')
[2017-04-21 09:17:34] DEBUG [dbquery] [26] END: 0.00040 sec

The subscription my_domain.co.uk is now associated with the service plan Unlimited.

is that of any help?
cheers.

 

[UFHH01]

Hi lupined,

could you pls. post the output of ( logged in as user "root" over SSH ):

quota -u SYSTEMUSER_FOR_DOMAIN_MY_DOMAIN.CO.UK

 

[lupined]

hi.
no quota for system user

 

[lupined]

bump!
still having the same issue.
anyone?
thanks.