Can't re-add domain to PLESK (4 days now)

[awpti]

Removed a domain from PLESK and went to add it back in after forgetting to add the IP to the client IP Pool.

No biggie, plesk doesn't control DNS (we still manually maintain DNS).

Error on trying to add it back in:

ERROR: DNS entry for domain with such name already exists.

PLESK Support claimed they fixed it after logging into the server and doing some work - it's not fixed. Any of you know how to fix this problem?

I need to get this domain added - PLESK Support doesn't seem to give two flying craps either way if I lose customers because of their busted software.

Please, I need help!

 

[js1904]

Hey Awpti

did you find a way around this issue?

thx
Jacob

 

[renleon]

As I understand it, it records dns information in two places. The plesk mysql database and in the Bind dns files. You may need to remove one or both of them. Ive never actually needed to do this so it may not work.

1. The mysql database

You need to login to your server via remote desktop as you cant access the plesk mysql database remotely.

The username is admin, and password is your main plesk password (used when logging in to the control panel)

Also the port is 8306 and the server is localhost.

You should be able to locate the dns table and remove the entry manually.

2. The Bind file

In program files > swsoft > plesk > dns > var, there is a file for each domain. If its present here, delete it.

 

[sergiorodrigues]

I have a similar problem.

When I try to create a new domain it fails to configure phisical hosting setup for domain, with the error: "Error: DNS record already exists."

I can login to mysql database from plesk (server/dbase/mysql/phpmydbadmin) and in mysql db there is no dns table. Am I doing this right? I noticed that the bind files only exists if I use Bind DNS server, when using MS DNS server, there are no bind files in programs/swsoft/plesk/dns/var.

I've also noticed that if I add a new IP address and create the domain with that new IP, It does not give this error and domain is created and configured.

Can anyone help me please.

 

[benji]

Hi, i had same problem, solution here:
http://kb.swsoft.com/en/1365

here is what i did.

mysql -P8306 -uadmin -p
//will connect you to database, use your plesk control panel admin password

mysql> use psa;

//will set active database psa

mysql>select host, type, val from dns_recs where host like '%domainwithproblem.com%' order by host;
//will show you if there is in database the domain.

mysql> delete from dns_recs where host like '%domainwithproblem.com%';
Query OK, 9 rows affected (0.09 sec)

mysql> quit;

//Then edit  /etc/named.conf, look for the "domainwithproblem.com" section, and delete that few lines wich configure that domain.

that solved it. hth