Changing subscription type returns error

[Tozz]

I'm trying to change a physical hosting account to forwarding. When this is done in Plesk GUI it returns a red notification box saying "Error: " (yes, thats right, no error is displayed).

The CLI returns:

# bin/subscription -u example.net -hst_type std -target_url http://www.parallels.com/ -ip 10.0.0.1
2013-11-20T17:08:20+01:00 ERR (3) [util_exec]: proc_close() failed

I am unable to debug this further, as debuggers are not allowed to run. Any ideas what might cause this?

 

[IgorG]

Any errors in panel.log? Look at this article too - http://kb.parallels.com/10

 

[Tozz]

Yes, it seems it is looking for Tomcat, which was uninstalled months/years ago since the last customer using Tomcat moved elsewhere

file: /opt/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 38
code: 0
trace: #0 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(60): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))
#1 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(26): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))
#2 /opt/psa/admin/plib/Service/Agent.php(140): Service_Agent_Transport_Local->process('526e3bd21780d7d...', Array)
#3 /opt/psa/admin/plib/Service/TomcatMng.php(302): Service_Agent->commit()
#4 /opt/psa/admin/plib/Service/TomcatMng.php(22): Service_TomcatMng->_execAndGetOutput(Array)
#5 /opt/psa/admin/plib/class.DSTomcat.php(187): Service_TomcatMng->isTomcatRunning()
#6 /opt/psa/admin/plib/PHostingManager/Abstract.php(231): DSTomcat->delete()
#7 /opt/psa/admin/plib/PHostingManager/Apache.php(652): PHostingManager_Abstract->_removeTomcatService()
#8 /opt/psa/admin/plib/PHostingManager/Apache.php(662): PHostingManager_Apache->deleteHostingContent()
#9 /opt/psa/admin/plib/DSWeb.php(248): PHostingManager_Apache->delete()
#10 /opt/psa/admin/plib/Smb/Plesk/Bridge/Hosting.php(521): DSWeb->delete()
#11 /opt/psa/admin/plib/Smb/Form/Final/Web/ChangeHosting.php(260): Smb_Plesk_Bridge_Hosting->delete()
#12 /opt/psa/admin/plib/Smb/Form/Final/Web/ChangeHosting.php(99): Smb_Form_Final_Web_ChangeHosting->_selectedForwarding(Object(Smb_Plesk_Bridge_Domain), 'std_fwd', 'www.parallels.com', '301')
#13 /opt/psa/admin/smb/application/controllers/WebController.php(707): Smb_Form_Final_Web_ChangeHosting->processForm()
#14 /opt/psa/admin/externals/Zend/Controller/Action.php(516): WebController->changeHostingAction()
#15 /opt/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('changeHostingAc...')
#16 /opt/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#17 /opt/psa/admin/plib/Smb/Application/Web.php(39): Zend_Controller_Front->dispatch(NULL)
#18 /opt/psa/admin/smb/application/public/index.php(14): Smb_Application_Web->run()
#19 {main}

2013-11-20T17:05:55+01:00 ERR (3)  [panel]: 
2013-11-20T17:06:19+01:00 ERR (3)  [util_exec]: proc_close() failed
[20-Nov-2013 17:06:19 Europe/Berlin] PleskUtilException: '/opt/psa/admin/bin/tomcatmng' '--status' failed with code 1.

stdout:
Tomcat is not installed: Unable to find tomcat server config /var/lib/tomcat6//conf/server.xml

 

[IgorG]

Try to install Tomcat back.

 

[Tozz]

I rather not. Tomcat is a bulky mess. However, I do feel this is a bug. I have uninstalled Tomcat using the autoinstaller, so it seems some Tomcat leftovers remain?

 

[IgorG]

Check that tomcat service is still active for this domain with

mysql> select * from DomainServices where dom_id=XXX and type='tomcat';

Then try to remove this record. Do not forget create fresh dump of psa database before removing record.