Crappy Crappy Crappy Support

[mparadis]

This is my LAST yearly upgrade with this crazy company, SWSOFT. They have automated and distanced themselves SO FAR from the customer that it's become a nightmare trying to get ANYTHING done.

Everything is not only automated but BADLY automated to the point of going in freaking circles endlessly just trying to get in touch with anyone. I'm already a PAYING customer and yet their support form constantly reminded me that I should pay for the software or buy phone or other paid support and so on JUST TO CONTACT THEM ABOUT UPGRADING MY SERVER???

Oh man I've had it with TERRIBLE customer support... I WISH everyone else who feels the same way would band together and come up with something that changes the way business is done. I'm sick of suffering at the hands of companies who could care less about customers because they have enough that one just doesn't matter.

GRRRRR

 

[servertune]

Originally posted by mparadis
This is my LAST yearly upgrade with this crazy company. They have automated and distanced themselves SO FAR from the customer that it's become a nightmare trying to get ANYTHING done.

Are you referring to SWsoft, or your host?

 

[finalwebsites]

Re: Re: Crappy Crappy Crappy Support

Originally posted by servertune
Are you referring to SWsoft, or your host?

check the activity of this forum? Other CP's have much better support. I opened a thread a few days before, result zero...

(but I got 3 ads from swsoft in the meantinme)

 

[mparadis]

Re: Re: Crappy Crappy Crappy Support

>Are you referring to SWsoft, or your host

As noted... swsoft...

So again, the nonsense continues. Your servers don't respond, I've been trying to reach someone ALL DAY LONG just to ask you why that is and no one replies. I've sent at least 5 emails with the errors and have received not ONE reply.

I cannot even install the software yet have a temporary key that will die soon.

None of your documentation is correct. Everything I read has nothing to do with any package I've downloaded. I'm trying to move from FC to CentOS and the documentation does not even match the software you make available.

Then it takes some 10 minutes to get the system packages list from your server, another 10 minutes for the products list, then after finally letting me start the install, it fails because it cannot GET the software from your servers.

And yes, I did try downloading the entire package to install it from local source. See above, documentation useless.

My god, what nonsense.