destination e-mail address is invalid.

[Nick Downton]

Hi,
When trying to create an autoresponder for an email account on a plesk 9.2 installation, I try to set it up to forward the email to another address.

There is one particular combination of emails that it will not accept.

vicky@mydomainname.co.uk will not forward to craig@mydomainname.co.uk

it just gives me the message "destination e-mail address is invalid." (it isn't!)
Any other forward address on the VPS goes in fine, and other mail accounts can forward to "craig@mydomainname.co.uk"
It is only the combination of vicky -> craig that fails.

The email address I am trying to forward to is valid.

The really bizaare thing is that we saw this exact same behaviour on a much older server running plesk 8

Any ideas?

Cheers,
Nick

 

[JeffT]

Was there ever a solution to this?
I am getting this same error on a Windows 9.2.1 Plesk box. The wierd thing is that the error only occurs when trying to forward to a specific email address.
Any other email address works except for this specific one.

 

[IgorG]

There is "Mail cycling". You can't set vicky as destination e-mail address, because there is autoresponder set up on it with forward to current mailbox. This configuration might cause autoresponder war and thus prohibited.

 

[JeffT]

Thank you.
This did correct the issue.

The reciepent to the autoforward had an autoforward (not enabled) going back to the first email address.