Issue Domain Transfer Help

[Gordon Campbell]

Hi. I wonder if somebody could help me. I have a customer who has a domain registered via Enom. The domain shows up as registered with ENOM on a WHOIS lookup. I called them up and they said that it is actually through Plesk that have the domain instead. From what I gather Enom are basically the parent company of Plesk?

I am wanting to gain ownership of a domain which we have the email address of but we didn't initially manage the account. It was created by somebody else 10+ years ago but we don't have any contact any more and our emails have stopped working as there is some form of block on the domain. I am wanting to login to the account to suss this out. ENOM told me to contact Plesk but this is where my issue is - how the hell do I do this??

When I try phone I need to have a ticket number,but to create a ticket I need to have a product license key which I don't have as I don't have a product... it's just a domain I have hosted via Plesk but registered through ENOM (so they told me anyway)

 

[IgorG]

Have you tried to ask the assistance of Plesk Support via chat here Plesk Help Center ?

 

[MarkM]

PM me the domain if you wish. I have connections at enom if you need assistance