DrWeb confusion...

[LR-Support]

Hi there,

I recently brought the following to kit out our dedicated server: -

Item : Plesk for Windows: 1yr. Unlimited Email Support (w/ License) Order Item ID: 1189433078-317018-890880
Quantity: 1

Item : Plesk for Windows: Power Pack
Order Item ID: 1189433078-317012-167825
Quantity: 1

Item : SmarterMail Professional: 50 Domains, 250 users Order Item ID: 1189433078-317014-381505
Quantity: 1

Item : SmarterStats Professional: 50 Sites Order Item ID: 1189433078-317015-504744
Quantity: 1

Item : Gene6 FTP Server: Professional (Unlimited Domains) Order Item ID: 1189433078-317017-785959
Quantity: 1

Item : SmarterTicket Professional: 2 Agents Order Item ID: 1189433078-317016-688066
Quantity: 1

Item : Plesk Anti-Virus by Dr.Web for Plesk Windows Order Item ID: 1189433078-317013-268485
Quantity: 1

Item : Plesk 8.x for Windows - 30 Domains Order Item ID: 1189433077-31701-895053
Quantity: 1

As you can see quite well kitted out and we are still getting around to installng it all.

My query is regarding the Dr Web component which I am finding a little strange: -

We generally use Symantec for Windows Servers and I expected to be able to run a system virus scan after installing the license in Plesk 8.2. However I get the following: -

* Attempting to run drweb32w.exe gives a drweb32w error message "License key file mismatches application!". So am I not allowed to run interactive scanner to scan the system!

* If I send an email between two domains on our server using the SmarterMail mail engine the following email is sent to the administrator.

"The Doctor Web Anti-Virus has found viruses in the e-mail coming from "yyy@onedomain.com" to the following recipients "xxx@mydomain.com". The message was deleted."

In fact the message was delivered successfully and Symantec detected no virus in the email on the receiving email server.

Any ideas as to what I've done wrong in installing?

Plesk 8.2.0.1

Best regards,

Alan

 

[sergius]

Hello Alan,

Please turn off DrWeb (Plesk > Server > Components Management > AntiVirus > None) if you don't need it.

 

[LR-Support]

Hello Alan,

Please turn off DrWeb (Plesk > Server > Components Management > AntiVirus > None) if you don't need it.

Hi Sergius, sorry you missed my point.

I don't want to turn off DrWeb (I brought it because I need Anti-Virus and it supposed to integrate well with Plesk) I need DrWeb to: -

* Scan my domains (email and websites)
* Scan my system

If I turn it off it won't do that.

My question is why is DrWeb giving an indication of a problem (virus) and saying it's deleting the message but in fact it sends the message out. Is this a false positive indication? If so how can I suppress it.

Also should I be able to use DrWeb32W.exe to do an interactive scan of the system, something I want to do especially because of the indication on emails of a virus infection.

Please advise.

Best regards,

Alan

 

[pdws]

Actually, Dr web for Plesk is not designed for the system scan. It does scan emails rather than the server.

Rgs,