• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

E-Mail account not working after upgrading to Plesk 11

MarkusBomke

New Pleskian
Hello

i upgraded from 10.4 to 11.0.9 a week ago. So far everything is working properly exept for one point.

I have an E-mail account Markus.Bomke@myserver.de that was working correctly under 10.4. Now with 11.0.9 i got the problem that everytime I try to access this Account via Imap i got the following errormessage "LOGIN- User Account does not have access tho this service (BAD)", if i try via POP3 i get "Unable to log on".

I tried changing the password for this account, and even deleting the account and creating it from the scratch. The error still exist. Also a complete server restart doesn´t change anything. I have this problem with any new E-mail Account i try to create.

If i try to send an E-Mail to the adress i get the following: Reason: Remote SMTP Server Returned: 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.

Anyone a clue what I can do?

Update: I run two different webspaces on this server, on the second webspace the E-mail accounts are working correctly, also the access to a fresh installed account is possible.
 
Last edited:
Which mail server you are using with your server mail enable or smarter mail? If possible provide us the login details we will check it for you.
 
Back
Top