Resolved email not sent or received

[Roskam Watersport]

Good afternoon everyone,
I have a problem with my plesk mail.
After a incident with my woocommerce update i have to put back a backup of my online store, that was last friday. After that i found out that my email whas not working anymore. (I use the plesk email). I lookt to the dns of the email and everything is oke by my. By mistake i install dkim and after that i deinstall it.
I dont see eny error message when i sent a e-mail. Everything looks fine but the email is never Receveid by the costumer. Also when i sent myself a email thats not comming into my privet mailbox.
I also put down the firewall of plesk to check or thats the issue but thats not the case. I put in a printscreen of the dns of my sever. Maby thats there is enyone that see something that i not see whats missing or wrong.
Im form the netherlands so e little excus for my english.

Best Regards pieter

 

[Kaspar]

Just so I understand your problem I have a few more questions. Are you only having trouble sending emails from your website? Or do (also) have trouble sending emails from a mailbox/email account?

 

[Roskam Watersport]

Just so I understand your problem I have a few more questions. Are you only having trouble sending emails from your website? Or do (also) have trouble sending emails from a mailbox/email account?

Heey.
Yes i have problems with both. I use wp mail smtp on my wp site. The mails (orders for the costumer) and mails sent from my webmail are not receveid and also incomming mail are not receveid by my.

 

[Kaspar]

I see. When you encounter email issues you'll have to start by looking in to the mail log. There you will find useful information from your servers email traffic. What do the last lines of your mail log show? You'll find the mail log at # /var/log/maillog.

 

[Roskam Watersport]

I see. When you encounter email issues you'll have to start by looking in to the mail log. There you will find useful information from your servers email traffic. What do the last lines of your mail log show? You'll find the mail log at # /var/log/maillog.

I dont kno yet i dont look in to it. Thats only to check ad the command line i suppose?

 

[Kaspar]

Yes, you'll have to acces the log file trough command line. There is also a paid Plesk Extension you can buy and install on your server which let's access the log file directly trough the Plesk interface.

 

[Roskam Watersport]

Yes, you'll have to acces the log file trough command line. There is also a paid Plesk Extension you can buy and install on your server which let's access the log file directly trough the Plesk interface.

And with ftp is that also a option with root?

 

[Kaspar]

Unfortunately not, you'll have to use SSH.

 

[Roskam Watersport]

Unfortunately not, you'll have to use SSH.

Oke i understand. I try it tomorrow. I sal check the plesk extention and ssh and you kno tomorrow what i have.

 

[Roskam Watersport]

Oke i understand. I try it tomorrow. I sal check the plesk extention and ssh and you kno tomorrow what i have.

When i try to do it by ssh i see the next.
I do var/log/maillog and i see, permission denied.

 

[Bitpalast]

You need to have root privileges on SSH. Normally you can escalate your privileges by
> su
or you can precede any command by
> sudo

 

[Roskam Watersport]

You need to have root privileges on SSH. Normally you can escalate your privileges by
# su
or you can precede any command by
# sudo

I sal try that when im home from work. I did su but without the #

 

[Bitpalast]

sudo is correct, the # is the character the indicates that the command shall be executed from a root level prompt. I should have written > sudo instead, because in that situation you do not yet have root privileges. I'll update my post accordingly.

 

[Roskam Watersport]

Oke i understand. So the right command is: sudo /var/log/maillog. Is that correct? Im new for ssh so that why i ask.

 

[Bitpalast]

# sudo less /var/log/maillog
or better first
# su
then you have root privileges for all subsequent commands and can omit the "sudo".

 

[Roskam Watersport]

good afternoon,
i think i have someting. after login and use sudo less /var/log/maillog i vind a kopple of errors i think it is. i sal try to put them in to here and try to understand what the errors are.

May 17 06:30:38 quirky-bassi postfix/scache[20251]: statistics: start interval May 17 06:27:17
May 17 06:30:38 quirky-bassi postfix/scache[20251]: statistics: domain lookup hits=0 miss=2 success=0%
May 17 06:30:38 quirky-bassi postfix/scache[20251]: statistics: address lookup hits=0 miss=2 success=0%
May 17 06:30:51 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<7Ff6Dn/CRst/AAAB>
May 17 06:30:51 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<anv6Dn/C3Mx/AAAB>
May 17 06:30:51 quirky-bassi dovecot: imap-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<nLP6Dn/CAsV/AAAB>
May 17 06:30:51 quirky-bassi dovecot: imap-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<p9P6Dn/CfMF/AAAB>
May 17 06:32:08 quirky-bassi postfix/smtpd[24237]: warning: dict_nis_init: NIS domain name not set - NIS lookups disabled
May 17 06:32:09 quirky-bassi postfix/smtpd[24237]: connect from scanner-06.ch1.censys-scanner.com[74.120.14.40]
May 17 06:32:09 quirky-bassi postfix/smtpd[24237]: lost connection after STARTTLS from scanner-06.ch1.censys-scanner.com[74.120.14.40]
May 17 06:32:09 quirky-bassi postfix/smtpd[24237]: disconnect from scanner-06.ch1.censys-scanner.com[74.120.14.40] ehlo=1 starttls=1 commands=2
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: CFE6B7E9EC: from=<Info@roskamwatersport.nl>, size=13439, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: C07947E9F4: from=<Info@roskamwatersport.nl>, size=1175, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 1ABE57E915: from=<bounce-md_30850198.60a0562b.v1-2dfa84f9ed9f44daa064108d37a103e9@delivery.letsencrypt.org>, size=4263, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 66C9D7EA17: from=<appuser@appscape.info>, size=1854, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 4F22F7E9F7: from=<Info@roskamwatersport.nl>, size=13441, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: F31087E9F9: from=<Info@roskamwatersport.nl>, size=13440, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 2B04D7E93C: from=<Info@roskamwatersport.nl>, size=13441, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/smtp[24240]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24241]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24243]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24244]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24240]: CFE6B7E9EC: to=<info@roskamwatersport.nl>, relay=none, delay=168261, delays=168261/0.02/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/smtp[24241]: C07947E9F4: to=<info@roskamwatersport.nl>, relay=none, delay=160019, delays=160019/0.03/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/smtp[24243]: 1ABE57E915: to=<info@roskamwatersport.nl>, relay=none, delay=105381, delays=105381/0.03/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/smtp[24244]: 66C9D7EA17: to=<bryan-eekelder@live.nl>, relay=none, delay=197776, delays=197776/0.04/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/error[24248]: 4F22F7E9F7: to=<info@roskamwatersport.nl>, relay=none, delay=160006, delays=160006/0.06/0/0.01, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/error[24248]: F31087E9F9: to=<info@roskamwatersport.nl>, relay=none, delay=159846, delays=159846/0.06/0/0.01, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/error[24249]: 2B04D7E93C: to=<info@roskamwatersport.nl>, relay=none, delay=172476, delays=172475/0.06/0/0.01, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:35:29 quirky-bassi postfix/anvil[24239]: statistics: max connection rate 1/60s for (smtp:74.120.14.40) at May 17 06:32:09
May 17 06:35:29 quirky-bassi postfix/anvil[24239]: statistics: max connection count 1 for (smtp:74.120.14.40) at May 17 06:32:09
May 17 06:35:29 quirky-bassi postfix/anvil[24239]: statistics: max cache size 1 at May 17 06:32:09
May 17 06:35:53 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<Evf7IH/C1M5/AAAB>
May 17 06:35:53 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<Tx/8IH/CatB/AAAB>
May 17 06:35:53 quirky-bassi dovecot: imap-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<aIf8IH/CkMh/AAAB>


i dont understand everything but it seems to me that the mailserver can not connect to something or to the local host.
this type of errors i cant understand. so if there is soneone to help me to fixt this that sall be great.

thanks sofar to helping me out.

best regards pieter from the netherlands

 

[Roskam Watersport]

good afternoon,
i think i have someting. after login and use sudo less /var/log/maillog i vind a kopple of errors i think it is. i sal try to put them in to here and try to understand what the errors are.

May 17 06:30:38 quirky-bassi postfix/scache[20251]: statistics: start interval May 17 06:27:17
May 17 06:30:38 quirky-bassi postfix/scache[20251]: statistics: domain lookup hits=0 miss=2 success=0%
May 17 06:30:38 quirky-bassi postfix/scache[20251]: statistics: address lookup hits=0 miss=2 success=0%
May 17 06:30:51 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<7Ff6Dn/CRst/AAAB>
May 17 06:30:51 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<anv6Dn/C3Mx/AAAB>
May 17 06:30:51 quirky-bassi dovecot: imap-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<nLP6Dn/CAsV/AAAB>
May 17 06:30:51 quirky-bassi dovecot: imap-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<p9P6Dn/CfMF/AAAB>
May 17 06:32:08 quirky-bassi postfix/smtpd[24237]: warning: dict_nis_init: NIS domain name not set - NIS lookups disabled
May 17 06:32:09 quirky-bassi postfix/smtpd[24237]: connect from scanner-06.ch1.censys-scanner.com[74.120.14.40]
May 17 06:32:09 quirky-bassi postfix/smtpd[24237]: lost connection after STARTTLS from scanner-06.ch1.censys-scanner.com[74.120.14.40]
May 17 06:32:09 quirky-bassi postfix/smtpd[24237]: disconnect from scanner-06.ch1.censys-scanner.com[74.120.14.40] ehlo=1 starttls=1 commands=2
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: CFE6B7E9EC: from=<Info@roskamwatersport.nl>, size=13439, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: C07947E9F4: from=<Info@roskamwatersport.nl>, size=1175, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 1ABE57E915: from=<bounce-md_30850198.60a0562b.v1-2dfa84f9ed9f44daa064108d37a103e9@delivery.letsencrypt.org>, size=4263, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 66C9D7EA17: from=<appuser@appscape.info>, size=1854, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 4F22F7E9F7: from=<Info@roskamwatersport.nl>, size=13441, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: F31087E9F9: from=<Info@roskamwatersport.nl>, size=13440, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/qmgr[6948]: 2B04D7E93C: from=<Info@roskamwatersport.nl>, size=13441, nrcpt=1 (queue active)
May 17 06:32:17 quirky-bassi postfix/smtp[24240]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24241]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24243]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24244]: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused
May 17 06:32:17 quirky-bassi postfix/smtp[24240]: CFE6B7E9EC: to=<info@roskamwatersport.nl>, relay=none, delay=168261, delays=168261/0.02/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/smtp[24241]: C07947E9F4: to=<info@roskamwatersport.nl>, relay=none, delay=160019, delays=160019/0.03/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/smtp[24243]: 1ABE57E915: to=<info@roskamwatersport.nl>, relay=none, delay=105381, delays=105381/0.03/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/smtp[24244]: 66C9D7EA17: to=<bryan-eekelder@live.nl>, relay=none, delay=197776, delays=197776/0.04/0/0, dsn=4.4.1, status=deferred (connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/error[24248]: 4F22F7E9F7: to=<info@roskamwatersport.nl>, relay=none, delay=160006, delays=160006/0.06/0/0.01, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/error[24248]: F31087E9F9: to=<info@roskamwatersport.nl>, relay=none, delay=159846, delays=159846/0.06/0/0.01, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:32:17 quirky-bassi postfix/error[24249]: 2B04D7E93C: to=<info@roskamwatersport.nl>, relay=none, delay=172476, delays=172475/0.06/0/0.01, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
May 17 06:35:29 quirky-bassi postfix/anvil[24239]: statistics: max connection rate 1/60s for (smtp:74.120.14.40) at May 17 06:32:09
May 17 06:35:29 quirky-bassi postfix/anvil[24239]: statistics: max connection count 1 for (smtp:74.120.14.40) at May 17 06:32:09
May 17 06:35:29 quirky-bassi postfix/anvil[24239]: statistics: max cache size 1 at May 17 06:32:09
May 17 06:35:53 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<Evf7IH/C1M5/AAAB>
May 17 06:35:53 quirky-bassi dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<Tx/8IH/CatB/AAAB>
May 17 06:35:53 quirky-bassi dovecot: imap-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS, session=<aIf8IH/CkMh/AAAB>


i dont understand everything but it seems to me that the mailserver can not connect to something or to the local host.
this type of errors i cant understand. so if there is soneone to help me to fixt this that sall be great.

thanks sofar to helping me out.

best regards pieter from the netherlands

Hey everyone,
I check the logs again and i think that i forget to restart the vps again last friday. I did it today and the mail is working again.