• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Question Emailing customers about WordPress updates

zigojacko

zigojacko

Basic Pleskian
Server operating system version
CentOs 7
Plesk version and microupdate number
18.0.48
In order for Plesk to email the Customer via the WordPress Toolkit about core/plugin updates etc, does the Mail Service have to be activated on the domain?

Because currently, the Mail Service is not activated and all the Plesk WordPress emails are being rejected with an Undelivered Mail, Returned to Sender notice (Customer email is with Gmail). There is already an SPF record TXT record set up for this but I doubt it is even doing anything if the Mail Service is not activated?
 
If the mails of those domains are not local then the mail service for those domains must be turned off. You say that this is already the case for your domains so it's highly probable that your mails to gmail were rejected for some reasons.

Could you please post the non-delivery report you have received?
 
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