Forwarded to devs Enabling mail service on domain as Reseller/Customer bugged

[ChristophRo]

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Enabling mail service on domain as Reseller/Customer bugged

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian, Version 18.0.69 Update #2
Debian 12.10

PROBLEM DESCRIPTION

The Mail service of a subscription/domain cannot be enabled (properly) by a Reseller or Customer, if it got disabled by a server administrator (or Service Plan)
See the following comic strip...

STEPS TO REPRODUCE

1a) create subscription where "Service Plan" has "Mail service" set to "Disabled for incoming mail"
or
1b) disable the "Mail service" of a subscription as an Administrator user and/or via CLI

2) try to enable "Mail service" as a Reseller or Customer of that subscription

ACTUAL RESULT

a) controls to enable Mail service are not visible on method 1 (to enable Mail Service)
b) controls to enable Mail service have no effect on method 2 (to enable Mail Service)

EXPECTED RESULT

a) controls to set Mail service to "Enabled" / "Disabled for incoming mail" / "Not configured" should be visible/available to Reseller/User
b) using the drop-down menu controls to set Mail service to "Enabled" should work right away and not only after using the "Not configured" option once

ANY ADDITIONAL INFORMATION

This bug annoys the **** out of us for many many years now (as we tend to disable the mail service in all Service Plans per default)
As far as I can remember, this problem already got reported once by someone like 10 years ago....but nothing came out of it?!?

Hopefully this can get fixed anytime soon

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

Thank you for your report, @ChristophRo . I was able to reproduce the issue and I will discuss it further with our team. I will follow-up with more details as soon as possible.