Issue Error alert on login to admin panel

[RobertoM]

Hello!

Since yesterday I found an error at the top of my Plesk Panel on login, what can I do for fix it?

Thank you


------ this is my server config
SO ‪CentOS 6.8 (Final)‬
Product Plesk Onyx
Versión 17.0.17 update #18, last update 7/Mar/2017 15:13


----- this is the log 9e435581-1e58-c18b-c504-6c448e96c270 file content
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.0.17/plesk-17.0.17-cos6-x86_64.inf3: 0%
Downloading file PSA_17.0.17/plesk-17.0.17-cos6-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.0.17/plesk-patches-17.0.17-cos6-x86_64.inf3: 0%
Downloading file PSA_17.0.17/plesk-patches-17.0.17-cos6-x86_64.inf3: 100% was finished.
Downloading file PMM_0.1.10/pmm-0.1.10-cos6-x86_64.inf3: 0%
Downloading file PMM_0.1.10/pmm-0.1.10-cos6-x86_64.inf3: 100% was finished.
Downloading file NGINX17/nginx-cos6-x86_64.inf3: 0%
Downloading file NGINX17/nginx-cos6-x86_64.inf3: 100% was finished.
Downloading file PHP52_17/php52-cos6-x86_64.plesk17.inf3: 0%
Downloading file PHP52_17/php52-cos6-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP53_17/php53-cos6-x86_64.plesk17.inf3: 0%
Downloading file PHP53_17/php53-cos6-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP54_17/php54-cos6-x86_64.plesk17.inf3: 0%
Downloading file PHP54_17/php54-cos6-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP55_17/php55-cos6-x86_64.plesk17.inf3: 0%
Downloading file PHP55_17/php55-cos6-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP56_17/php56-cos6-x86_64.plesk17.inf3: 0%
Downloading file PHP56_17/php56-cos6-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP70_17/php70-cos6-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-cos6-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-cos6-x86_64.plesk17.inf3: 0%
Downloading file PHP71_17/php71-cos6-x86_64.plesk17.inf3: 100% was finished.
Downloading file SITEBUILDER_17.0.15/sitebuilder-17.0.15-rhall-all.inf3: 0%
Downloading file SITEBUILDER_17.0.15/sitebuilder-17.0.15-rhall-all.inf3: 100% was finished.
gpg-pubkey-fe837f6f-4e0fd77e gpg(CentOS-6 Security Key (CentOS-6 Official Security Key) <centos-6-security-key@centos.org>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <info@plesk.com>)
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <RPMS@FamilleCollet.com>)
gpg-pubkey-c105b9de-4e0fd3a3 gpg(CentOS-6 Key (CentOS 6 Official Signing Key) <centos-6-key@centos.org>)
gpg-pubkey-0608b895-4bd22942 gpg(EPEL (6) <epel@fedoraproject.org>)
gpg-pubkey-d0ff3d16-4e0fd442 gpg(CentOS-6 Debuginfo Key (CentOS-6 Debuginfo Signing Key) <centos-6-debug-key@centos.org>)
gpg-pubkey-ef1d6db8-4e0fd7f0 gpg(CentOS-6 Testing Key (CentOS-6 Test and Beta Signing Key) <centos-6-testing-key@centos.org>)
gpg-pubkey-442df0f8-4783f24a gpg(PostgreSQL RPM Building Project <pgsqlrpms-hackers@pgfoundry.org>)
Loaded plugins: fastestmirror


Detecting installed product components.
gpg-pubkey-fe837f6f-4e0fd77e gpg(CentOS-6 Security Key (CentOS-6 Official Security Key) <centos-6-security-key@centos.org>)
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <RPMS@FamilleCollet.com>)
gpg-pubkey-c105b9de-4e0fd3a3 gpg(CentOS-6 Key (CentOS 6 Official Signing Key) <centos-6-key@centos.org>)
gpg-pubkey-0608b895-4bd22942 gpg(EPEL (6) <epel@fedoraproject.org>)
gpg-pubkey-d0ff3d16-4e0fd442 gpg(CentOS-6 Debuginfo Key (CentOS-6 Debuginfo Signing Key) <centos-6-debug-key@centos.org>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <info@plesk.com>)
gpg-pubkey-ef1d6db8-4e0fd7f0 gpg(CentOS-6 Testing Key (CentOS-6 Test and Beta Signing Key) <centos-6-testing-key@centos.org>)
gpg-pubkey-442df0f8-4783f24a gpg(PostgreSQL RPM Building Project <pgsqlrpms-hackers@pgfoundry.org>)
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.0.17/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.0.17/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.0.17/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.0.17/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.0.17/examiners/php_launcher.sh: 0%
Downloading file PSA_17.0.17/examiners/php_launcher.sh: 100% was finished.
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: mirror.trueinter.net
* epel: mirror.airenetworks.es
* extras: mirror.trueinter.net
* remi-php56: fr.mirror.babylon.network
* remi-php70: fr.mirror.babylon.network
* remi-php71: fr.mirror.babylon.network
* remi-safe: fr.mirror.babylon.network
* updates: mirror.trueinter.net

PHP_5_5-thirdparty | 2.9 kB 00:00

PHP_5_6-thirdparty | 2.9 kB 00:00

PHP_7_0-thirdparty | 2.9 kB 00:00

PHP_7_1-thirdparty | 2.9 kB 00:00

PLESK_17_0_17-dist | 2.9 kB 00:00

PLESK_17_0_17-extras | 2.9 kB 00:00

PLESK_17_0_17-thirdparty | 2.9 kB 00:00

PLESK_17_PHP55 | 2.9 kB 00:00

PLESK_17_PHP56 | 2.9 kB 00:00

PLESK_17_PHP70 | 2.9 kB 00:00

PLESK_17_PHP71 | 2.9 kB 00:00

SITEBUILDER_17_0_15-dist | 2.9 kB 00:00

SITEBUILDER_17_0_15-thirdparty | 2.9 kB 00:00
Failed to install plesk-php55-bcmath@x86_64:
Error while downloading packages metainfo: xz compression not available. Trying again.
Failed to install plesk-php55-bcmath@x86_64:
Error while downloading packages metainfo: xz compression not available. Trying again.
Failed to install plesk-php55-bcmath@x86_64:
Number of retries is exceeded.
MiscError: xz compression not available

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.

 

[UFHH01]

Hi RobertoM,

pls. what is the output of: => rpm -q xz ( logged in as user "root" over SSH )


If the command points out, that the version is installed from a incompatible, different operating system, I suppose, that you installed a wrong epel-release - package for example, which now broke your "yum" - package - manager.

I would suggest an example command like ( for CentOS 6 ):

yum remove epel-release
rm -rf /var/cache/yum/x86_64/6/epel
yum clean all​

 

[RobertoM]

Hi

this is the output of rpm -q xz:
xz-4.999.9-0.5.beta.20091007git.el6.x86_64

should I run the suggested commands???

 

[UFHH01]

Hi RobertoM,

should I run the suggested commands???

Well, to fix your issue, I still recommend the suggested commands. Afterwards, make sure to use the correct epel-release - version for YOUR operating system.