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ERROR: Dr.Web Updater: key file not found !
- Thread starter sahinler
- Start date
I realy have the same problem after the plesk update from 11.0.9 to 11.5.30 on a ubuntu linux 10.4.4 LTS vServer.
The message from the cron is:
/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details.
run-parts: /etc/cron.daily/drweb-update exited with return code 50
Please help me to fix it.
The message from the cron is:
/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details.
run-parts: /etc/cron.daily/drweb-update exited with return code 50
Please help me to fix it.
Are you sure that you have installed valid license key there? You can buy it here http://www.parallels.com/store/premiumantivirus/
It's a vServer that I rent from Strato, and it was included in all previous versions, I never bought a license.
Last edited:
There was a similar issue, but it was fixed in previous updates. Is you drweb32.ini readable? Do Key options in it point to valid places?
That's no good. Do you have the file? Are there any other related errors (maybe in system logs)?
The answer to my ticket at Strato - translated by google:
Please understand that the STRATO support only covers the first steps to configure Plesk software, the technical functionality of the device, as well as the validity of licenses to be made available. Impairment could not be determined.
I recommend getting the support resources under http://www.parallels.com/de/support or the Parallels Plesk forum of the manufacturer to be used for a possible solution.
So, they made the mistake but don't want to help me. Please tell me what to do.
Same Problem here.
Strato Root-Server with Plesk on CentOS.
I updated Plesk to 11.5.30 today. Since Update I get:
"ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details." instead of the old Update-Email.
PS: I cannot say that I really understood all of the Licensingthings, because I just use the Strato-Package and any Strato-Licenses I got. I am a beginner in Plesk and SSH and klicked on "Upgrade to 11.5.30".
Strato Root-Server with Plesk on CentOS.
I updated Plesk to 11.5.30 today. Since Update I get:
"ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details." instead of the old Update-Email.
PS: I cannot say that I really understood all of the Licensingthings, because I just use the Strato-Package and any Strato-Licenses I got. I am a beginner in Plesk and SSH and klicked on "Upgrade to 11.5.30".
I got an answer from Strato because of my problem today. Here is the (german) answer:
Die Lizenz für Dr.Web ist in der Plesk-Lizenz integriert, welche Sie in Ihrem Kundenbereich finden. Die Plesk-Lizenz finden Sie in Ihrem Kundenbereich unter Serverkonfiguration --> Plesk.
Laden Sie den Key in der Lizenzverwaltung von Ihrem Plesk hoch und setzen Sie dort auch den Haken bei "Replace the currently installed license key with the selected one". Anschließend gehen Sie auf Keys abrufen, damit sich Ihr Plesk mit dem Parallels Lizenzserver synchronisiert und ggf. die Lizenz aktualisiert.
Melden Sie sich anschließend bei Plesk ab und wieder an. Nun ist Ihre Lizenz für Dr. Web aktualisiert.
Die Lizenz für Dr.Web ist in der Plesk-Lizenz integriert, welche Sie in Ihrem Kundenbereich finden. Die Plesk-Lizenz finden Sie in Ihrem Kundenbereich unter Serverkonfiguration --> Plesk.
Laden Sie den Key in der Lizenzverwaltung von Ihrem Plesk hoch und setzen Sie dort auch den Haken bei "Replace the currently installed license key with the selected one". Anschließend gehen Sie auf Keys abrufen, damit sich Ihr Plesk mit dem Parallels Lizenzserver synchronisiert und ggf. die Lizenz aktualisiert.
Melden Sie sich anschließend bei Plesk ab und wieder an. Nun ist Ihre Lizenz für Dr. Web aktualisiert.
Thanks!
I got my Licence from https://www.strato.de/apps/CustomerService...,
I uploaded it at "Start>Tools & Einstellungen>Lizenzverwaltung>Parallels Panel-Lizenzkey"
(but there was no checkbox to check "Replace the currently installed key with selected one")
Then went to "Keys abrufen".
It showed "Key-Update-Status>License key XXXXXXXXXXXXXXXX is up-to-date."
Logout-Login
There still is no drweb32.key in /etc/drweb or /opt/drweb/
I see if the error still is there in some hour and I'll check back here.
I got my Licence from https://www.strato.de/apps/CustomerService...,
I uploaded it at "Start>Tools & Einstellungen>Lizenzverwaltung>Parallels Panel-Lizenzkey"
(but there was no checkbox to check "Replace the currently installed key with selected one")
Then went to "Keys abrufen".
It showed "Key-Update-Status>License key XXXXXXXXXXXXXXXX is up-to-date."
Logout-Login
There still is no drweb32.key in /etc/drweb or /opt/drweb/
I see if the error still is there in some hour and I'll check back here.
