ERROR: The product with ID plesk is not installed on the server

[Hutber]

I recently upgraded from ubuntu 8.04 to 10.04 and now to 12.04 and have since broken my plesk install.

I have tried to repair plesk with "/opt/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components"

This however returns "ERROR: The product with ID plesk is not installed on the server"

So I tried to work this out with:
"cat /opt/psa/version"

10.4.4 Ubuntu 8.04 1013111102.18

"/opt/psa/admin/sbin/autoinstaller --show-all-releases"

---  prod_id  release_id  (description) (branch) ---
plesk PLESK_11_5_21 (Parallels Plesk Panel 11.5.21 (testing)) (testing)
plesk PLESK_11_0_9 (Parallels Plesk Panel 11.0.9 (stable)) (stable)
plesk PLESK_10_4_4 (Parallels Plesk Panel 10.4.4 (stable)) (stable)
plesk PLESK_10_3_1 (Parallels Plesk Panel 10.3.1) (stable)
plesk PLESK_10_3_0 (Parallels Plesk Panel 10.3.0) (stable)
plesk PLESK_10_2_0 (Parallels Plesk Panel 10.2.0) (stable)
plesk PLESK_10_1_1 (Parallels Plesk Panel 10.1.1) (stable)
plesk PLESK_10_1_0 (Parallels Plesk Panel 10.1.0) (stable)
plesk PLESK_10_0_1 (Parallels Plesk Panel 10.0.1) (stable)
plesk PLESK_10_0_0 (Parallels Plesk Panel 10.0.0) (stable)
plesk PLESK_9_5_4 (Parallels Plesk Panel 9.5.4) (stable)
plesk PLESK_9_5_3 (Parallels Plesk Panel 9.5.3) (stable)
plesk PLESK_9_5_2 (Parallels Plesk Panel 9.5.2) (stable)
plesk PLESK_9_5_1 (Parallels Plesk Panel 9.5.1) (stable)
plesk PLESK_9_5_0 (Parallels Plesk Panel 9.5.0) (stable)
plesk PLESK_9_3_0 (Parallels Plesk Panel 9.3.0) (stable)
plesk PLESK_9_2_3 (Parallels Plesk Panel 9.2.3) (stable)
plesk PLESK_9_2_2 (Parallels Plesk Panel 9.2.2) (stable)
plesk PLESK_9_2_1 (Parallels Plesk Panel 9.2.1) (stable)
plesk PLESK_9_2_0 (Parallels Plesk Panel 9.2.0) (stable)
plesk PLESK_9_0_1 (Parallels Plesk Panel 9.0.1) (stable)
plesk PLESK_9_0_0 (Parallels Plesk Panel 9.0.0) (stable)
plesk PLESK_8_6_0 (Plesk 8.6.0) (stable)
plesk PLESK_8_4_1 (Plesk 8.4.1) (stable)
plesk PLESK_8_4_0 (Plesk 8.4.0) (stable)
plesk PLESK_8_3_0 (Plesk 8.3.0) (stable)
plesk PLESK_8_2_1 (Plesk 8.2.1) (stable)
plesk PLESK_8_2_0 (Plesk 8.2.0) (stable)
plesk PLESK_8_1_1 (Plesk 8.1.1) (stable)
plesk PLESK_8_1_0 (Plesk 8.1.0) (stable)
plesk PLESK_8_0_1 (Plesk 8.0.1) (stable)
plesk PLESK_8_0_0 (Plesk 8.0.0) (stable)
plesk PLESK_7_5_4 (Plesk 7.5.4) (stable)
plesk PLESK_7_1_7 (Plesk 7.1.7) (stable)
ppsmbe PPSMBE_10_2_0 (Parallels Small Business Panel 10.2.0) (stable)
ppsmbe PPSMBE_10_1_0 (Parallels Small Business Panel 10.1.0) (stable)
ppsmbe PPSMBE_10_0_0 (Parallels Small Business Panel 10.0.0) (stable)
sitebuilder SB_4_5_0 (Sitebuilder 4.5.0) (stable)
sso SSO_2_0 (SSO 2.0) (stable)
sso SSO_2_1 (SSO 2.1) (stable)

In short, my plesk is broken, it won't start.

root@sub:~# /etc/init.d/psa start
Starting psa...                                                       failed
Starting xinetd service...                                            done
Starting bind9 service...                                             done
Starting mysql service...                                             done
Starting postgresql service...                                        done
Starting psa-spamassassin service...                                  not installed
Plesk: Starting Mail Server...                                        not installed
/etc/init.d/psa: line 269: /opt/psa/admin/sbin/websrvmng: No such file or directory
Starting psa...                                                       failed

Hence me trying to repair the install of plesk.

 

[IgorG]

Have you tried to use latest version of autoinstaller for ubuntu 12.04 from http://www.parallels.com/download/plesk/installer/ ?

 

[Hutber]

Yep, sadly on the latest version.